ROLE TITLE: Operations Specialist (Pre-Service Seasonal Staff)
TEAM: Pre-Service
APPLICATION DEADLINE: January 16, 2026, at 11:59 PM ET
LOCATION: Flexible
WHAT YOU’LL DO
As the Operations Specialist (OS), you play a critical role in making summer training a “mountaintop” moment by managing the systems that allow for seamless operations within your regional community and equipping corps members (CMs) with the information and resources they need to navigate their experience. During the Spring, OSs will complete virtual training (both synchronous and asynchronous) to prepare you for your role. Over the summer, you will take on ownership of operational systems needed to ensure a strong experience and flow for CMs throughout Pre-Service. The OS can expect to work alongside a team of TFA and seasonal staff, supporting and executing Pre-Service. The Operations Specialist will be managed by the MD, Operations of the regions you support, and supported by the regional staff you’ll work closely with.
WHAT YOU’LL BE RESPONSIBLE FOR
Spring Training
Internalize and develop a deep understanding of the systems you’ll execute in the summer
Complete the required synchronous live calls on weekday evenings and asynchronous training for your role
Engage in regular synchronous, virtual training experiences with your MD, Operations, starting the week of April 6th, including 1:1 check-ins and role-specific meetings
Begin performing regional functions and execute to-dos in all digital platforms
Proactively build relationships with other staff members to understand and shape the summer experience
Corps Member Training and Practicum
Own attendance for supported regions, ensuring the integrity of attendance systems and surfacing, investigating, and resolving discrepancies; address and support CM attendance issues, including follow-ups and reinforcing attendance policies; review and analyze attendance data and document concerns in Jira.
Manage and/or contribute to CM communications throughout Pre-Service, including Slack channels, daily announcements, and drafting or customizing communications to ensure corps members are clear on programming expectations.
Manage, update, and support the setup and maintenance of TFA’s Learning Management System, Docebo, including programming schedules, CM user experience, and operational/technical needs.
Respond to CM inquiries, route questions to the appropriate staff member, and ensure all corps member accommodations (including virtual accommodations) is met within your spaces.
Support regional/cohort operations as needed, including attending operations team meetings to share successes, problem-solve challenges, and collaborate cross-functionally with operations and regional team members.
Work to provide an inclusive culture where corps members and staff can openly dialogue, and monitor communication platforms to identify and address any breaches.
A WEEK IN THE LIFE
In any given week, you’ll balance operational steadiness with responsive support. You’ll maintain accurate attendance systems for your regions—reviewing data, resolving discrepancies, and documenting concerns—while reinforcing expectations and supporting CMs as issues arise. You’ll shape clear, timely communication throughout Pre-Service by managing Slack channels, announcements, and customized messages that keep CMs informed.
You’ll also oversee key elements of our Learning Management System, Docebo, updating schedules, improving user experience, and troubleshooting technical needs. Throughout the week, you’ll respond to CM inquiries, ensure accommodation is met, and collaborate closely with regional and operations partners to align on priorities and address challenges.
A core part of your work is fostering a supportive virtual environment. You’ll monitor communication spaces, surface concerns, and help uphold community norms so that CMs and staff feel heard, respected, and equipped to succeed.
YOUR EXPERIENCE
Your areas of knowledge and expertise that matter most for this role (minimum qualifications):
Proactive Learning and Adaptation: Ability to internalize and apply training for various systems, with a commitment to continuous learning and adapting to new digital platforms
Effective Communication Skills: Demonstrated ability to communicate clearly and build relationships with staff and CMs, enhancing the summer experience
Strong Organizational and Time Management: Exceptional skills in organizing workload and managing multiple tasks simultaneously in a fast-paced environment
Customer Service Orientation: Proven ability to provide excellent customer service, addressing and supporting CM needs with empathy and efficiency
Technical Proficiency: Comfortable leveraging technology, data reporting platforms, and trackers, including TFA’s Learning Management System (Docebo), to enhance user experience and streamline operations
Problem-Solving and Initiative: Ability to proactively identify and resolve discrepancies in attendance and operational issues
Collaborative Teamwork: Experience in working collaboratively with diverse teams, contributing to regional/cohort operations and needs
BONUS (preferred qualifications)
Previous experience working (1) in operations; (2) in a classroom; (3) with Teach For America; and/or (4) with Pre-Service or Institute
A bachelor’s degree
YOUR FUTURE TEAM
Our Pre-Service training team will equip teacher leaders with the foundational mindsets, knowledge, and skills for classroom success from the first day of school. Through collectively building judgment and reflecting on student progress, they learn to execute rigorous lessons, create welcoming learning environments, and cultivate meaningful relationships.
YOUR COMPENSATION
The Operations Specialist role is compensated $25.67 per hour throughout the entire commitment. Compensation for all Pre-Service positions is competitive and determined based on role responsibilities.
DURATION
The start date for the Operations Specialists role is March 23, 2025, and it ends on July 25, 2026. During the first two weeks, you will spend time onboarding to our systems and familiarizing yourself with our systems. Part-time Staff Training for this role begins during the week of April 6th. Check out the Pre-Service Start Wave and Practicum timelines here.
Please access the chart here outlining the phases of Pre-Service with an estimated time commitment required throughout the summer. Note that these hours are estimates; exact weekly time commitments vary by region.