Operations Specialist - Portugal

Operations Specialist - Porto, Portugal

About Us

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. 

UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII).

Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. Learn more at www.ujet.cx. 

Role Overview

We are seeking an Operations Specialist to serve as the onsite operational backbone of our office. This is a highly cross-functional, hybrid role that blends IT, People, and Operations Support into a single, trusted point of contact for employees and leaders for our Porto, Portugal office.

The Operations Specialist ensures that day-to-day operations run smoothly, employees are well supported, and global processes are executed locally with consistency and care. This role is ideal for someone who enjoys being hands-on, solving problems, building relationships, and wearing multiple hats in a fast-paced, growing organization.

This position does not manage people, but it does carry significant ownership, autonomy, and visibility. 

Key Responsibilities

IT & Technology Support (Hands-On)

• Provision, deploy, wipe, and manage laptops and basic IT equipment, primarily MacBooks. Ensure employees have the right equipment that is working properly. 

• Conduct New Hire IT Onboarding to ensure a smooth tech experience for new employees and team members

• Troubleshoot common employee IT issues (connectivity, password resets, OKTA authenticator, peripherals, access, meeting room technology).

• Maintain accurate inventory of local technology assets and equipment.

• Partner with centralized IT teams on escalations, system rollouts, security protocols, and asset tracking.

• Ensure meeting rooms, AV equipment, and office technology are functioning and ready for use.

 

People Operations & Employee Support

• Support employee onboarding and offboarding, including local orientation, workspace setup, and equipment coordination.

• Act as a first point of contact for employees with questions related to policies, processes, benefits navigation, and general employment support (in partnership with centralized HR).

• Coordinate recruiting logistics, including interview scheduling, candidate hosting, and onsite interview support.

• Help foster a positive, inclusive, and well-connected office culture.

• Maintain confidentiality and exercise sound judgment when handling sensitive employee matters.

Operations & Office Support

• Own day-to-day office operations, ensuring a safe, organized, and welcoming environment.

• Manage office vendors, supplies, access badges, mail, and facilities coordination.

• Serve as the onsite point of contact for building management and service providers.

• Support office moves, expansions, or reconfigurations as needed.

• Maintain local operational documentation and procedures.

• Coordinate meetings, calendars, visitors, and logistics for onsite and hybrid teams.

• Support leadership visits, team offsites, and cross-functional meetings.

• Act as a connector between local teams and centralized People, IT, and Operations functions.

Culture, Events & Employee Experience

• Plan and execute office events, team meetings, onboarding activities, and celebrations.

• Support employee engagement initiatives and local communications.

• Serve as the pulse of the office—proactively identifying friction points and opportunities to improve the employee experience.

Qualifications & Experience

• 3–4 years of experience in IT support, people operations, business operations, or a similar hybrid role. 

• Comfortable performing hands-on technical tasks such as laptop provisioning, basic troubleshooting, and asset management.

• Apple OSX, MacBooks, Google Workspace, & OKTA experience required.

• Must be willing to work onsite in our Porto, Portugal office 2-3 times per week

• Strong organizational skills with excellent attention to detail and follow-through.

• High emotional intelligence and strong interpersonal skills.

• Ability to work independently while collaborating closely with distributed teams.

• Bilingual in Portuguese and English; strong written and verbal communication skills required.

Attributes for Success

• Proactive, resourceful, and calm under pressure.

• Service-oriented with strong professional boundaries.

• Discreet and trusted with confidential and sensitive information.

• Comfortable switching between people-focused and task-focused work. 

• Employees feel supported, informed, and productive in the office.

• Onboarding and offboarding are smooth, organized, and consistent.

• Office operations run efficiently with minimal disruption.

• Technology issues are resolved quickly or escalated appropriately.

• Leaders trust this role as a reliable operational partner.

• Global processes are executed locally with accuracy and care.

Why Join Us

This role is critical to how our teams experience the company on a daily basis. You will have meaningful ownership, strong relationships with leaders and employees, and the opportunity to make a visible impact on how the business operates locally.

Compensation Package

Annual Salary Range: €45,000 - €55,000 

*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.

Applicants must be authorized to work in Portugal and currently live in the Porto area to be considered for the position.