Operations Specialist

We’re looking for an Operations Analyst to join our Insurance Operations team at MBPS. In this role, you are expected to support key operational initiatives, projects, and day-to-day business activities that drive efficiency and service excellence. This role offers the opportunity to work on both business-as-usual operations and strategic initiatives, working closely with cross-functional teams including IT, compliance, and global partners. You will play a key role in analyzing processes, resolving complex issues, and improving workflows across the organization. In return, you’ll gain valuable exposure to end-to-end operations, strengthen your analytical capabilities, and contribute to impactful business outcomes.

Position Responsibilities:

• Lead and support strategic initiatives, projects, and BAU operations, ensuring timely execution and delivery
• Analyze data, processes, and business requirements to identify gaps, resolve issues, and drive improvements
• Act as a liaison between business, IT, and stakeholders to ensure alignment and successful implementation
• Manage deliverables including task tracking, reporting, audit requirements, and documentation updates
• Handle complex operational issues, escalations, and customer concerns, ensuring resolution and service quality
• Identify and implement process improvements, including automation and AI-driven efficiencies

Required Qualifications:

• Strong knowledge with JH Life – Replacements products
• Bachelor’s degree in Finance, Business, or a related field
• Strong experience with data analysis, reporting tools (e.g., Excel), and systems/process documentation
• Solid understanding of testing procedures, case development, and expected results

Preferred Qualifications:

• Experience working in Agile environments and drafting user stories
• Knowledge of valuation standards (e.g., ASC 820, IFRS 13, GIPS)
• Strong problem-solving and decision-making skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with cross-functional and global teams

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.