Operations Specialist

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The role of the operations specialist is to process and handle air/ocean import and export shipments for our customers, ensuring the highest quality standards while providing service solutions that meet or exceed our customers’ requirements. An operations specialist may also oversee the Customs House Brokerage (CHB) process and ensure compliance with laws and regulations, as well as JAS Forwarding operating procedures.

ESSENTIAL FUNCTIONS:

• Prepare, review and process appropriate documents (i.e. customers classification, commercials invoices, etc.) ensuring files contain all necessary copies, are accurate and in the proper sequence
• Receive and track customer bookings/shipments, update client of shipment status/delays, dispatch for delivery, collect proof of delivery (POD), cost and invoice all files
• Comply with all company business process guidelines
• Bill/Invoice each file to the respective customers paying close attention to payment terms for the responsible party
• Resolve and reconcile incorrect payables by working with vendors and overseas offices
• Assist sales, department manager(s) and colleagues in compiling quotes
• Provide accurate job costing forecast ensuring all payables, receivables and accruals are set and properly managed per company rules and guidelines
• Provide responsive customer service
• Dispatch freight for delivery, maintain communication with trucker throughout delivery
• Ability to recognize any changes in customers shipping down trends and report to Management
• Ability to be cross trained and act as a back-up for any member of the team if necessary
• To report on customer performance and identify any change in support
• Promote compliance across the department/section
• Ability to work through problems, but also recognize issues that may need to be communicated/escalated to management
• Ensure all timely correspondence to customers
• Other duties as requested

SUPERVISORY RESPONSIBILITIES:

• None

QUALIFICATIONS:

• Minimum 3 years’ experience handling imports and exports (via ocean/air product) or a combination of education and expertise required
• Excellent organizational skills
• Excellent communication skill
• Must have experience handling import & export shipments using both air and ocean products
• Flexibility
• Strong computer skills including Microsoft Office suite a plus
• Detail oriented, able to multitask and meet deadlines
• Able to work in a team and independently
• Knowledge of United States customs laws, practices and procedures

EDUCATION AND EXPERIENCE:

• High School Diploma or GED equivalent is preferred
• Minimum 3 years’ experience handling imports and exports (via ocean/air product) or a combination of education and expertise required
• Experience and knowledge regarding import, compliance, rules and regulations preferred
• Experience handling accruals and billing of services provided to customers
• Knowledge of Importer Security Filing (ISF) preferred
• Knowledge of CargoWise (C1) preferred
• Good working knowledge of Incoterms required

ENVIRONMENT:

100% performed in climate-controlled internal office environment working under normal office conditions.  

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear.  While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

ADDITIONAL:

• The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs.  More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
• The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

• In accordance with Massachusetts state law, we are committed to providing pay transparency to all job applicants. For this position, the hourly pay range is $25-28.50/HR, depending on qualifications and experience. This range represents the full BASE compensation potential for this role, and the specific compensation offered to the selected candidate will be based on factors such as skills, experience, and other relevant qualifications. In addition to the base compensation, this role will be eligible for quarterly operational bonuses - eligibility is based on branch and overall company performance.

• In addition to base salary, JAS Forwarding offers a comprehensive benefits package, including dental, vision, and health insurance, 401(k), bonuses (depending on role) etc.

DEFINITIONS: (if any abbreviation, the meaning needs to be inserted)

Management retains discretion to add or change duties of this position at any time.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT “KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER.” JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.