Operations Specialist (Contractor)

We believe that our people are our most valued resource and the foundation of our success.

Why don’t you start your career in a multinational and challenging work environment in the pharmaceutical sector? We invite you to Pfizer for our new organizational structure in Global Operations Services Center (GOSC) which delivers services to Europe, AfME, LATAM, NA and APAC from Pfizer Türkiye.

We are hiring Operations Specialists who will be accountable to managing quality events across Pfizer’s commercial operations, ensuring timely, compliant, and high-quality execution in line with global quality standards.

Role Purpose

The Operations Specialist will manage end-to-end cases, including review, documentation, root cause analysis (RCA), development of remedial measures, stakeholder alignment and follow- up through completion.

 The role requires strong written and verbal English, high attention to detail, persistence in stakeholder follow up, and the ability to drive compliance within strict timelines.

This is a high-visibility role working closely with internal stakeholders, and vendor partners across regions.

We are looking for: 

• Preferably 1 year + experience in audit, compliance, or quality operations, in a regulated environment 
• Background in pharmaceutical or other life sciences preferable though not essential
• A service-oriented and compliance-focused mindset
• High level of attention to detail and documentation accuracy
• Ability to work effectively, under strict timelines and SLA commitments
• Proven follow-up discipline and resilience when working with internal and external stakeholders
• Ability to challenge, influence, and drive compliance in a professional and fact-based manner
• Strong organizational skills and ability to manage multiple quality events in parallel
• Comfortable working in a global, multicultural environment
• Self-motivated 
• Good communication and interpersonal skills 
• Excellent written and spoken English, including technical writing, is mandatory

What You Will Be Expected to Deliver

• Review and manage cases  within defined scope
• Ensure high quality, compliant documentation, including RCA, impact assessments and CAPA descriptions and follow up records
• Knowledge of policies and procedures in scope and demonstrate strong interpretation skills to ensure its accurate application and compliance
• Follow up with internal stakeholders and vendors
• Actively track timelines, escalate risks, and ensure adherence to SLAs
• Demonstrate persistence and resilience to ensure deliveries are completed on time, even in challenging situations
• Support remediation efforts for audit findings
• Maintain high-quality documentation aligned with predefined standards
• Proactively identify recurring issues and improvement opportunities
• Support continuous improvement of processes in scope

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