Operations Specialist

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The Operations team at Bolt is fully responsible for strategy, marketplace health, and overall growth in Cape Town, South Africa. To further build on our success, we are seeking a data-driven and passionate individual with a get-it-done attitude to help us transform the mobility industry in the region.

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<title>About us</title>

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With over 200 million customers in 50 countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

Everyone's welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity.

We’re on a mission to make cities for people, not cars, and we hope you can help make it happen!

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<title>About the role</title>

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As an Operations Specialist (Rides – Compliance), you will play a critical role in designing and operationalising Bolt South Africa’s compliance infrastructure from the ground up. This is a high-impact role where you will work closely with Public Policy, Legal, Safety, Product, and Central Operations to translate regulatory requirements into scalable, on-the-ground execution.

You will lead driver-facing education, field operations, fleet compliance enablement, and compliance reporting, while supporting regulator and government engagements with accurate, defensible operational data. This is a high-ownership, high-ambiguity role suited to someone who thrives in complex, sensitive operating environments.

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<title>Your daily adventures will include:</title>
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• <point>Designing and executing Bolt South Africa’s operational compliance programme, including SOPs, workflows, and driver compliance journeys aligned with evolving regulations</point>
• <point>Owning end-to-end driver and vehicle compliance execution, covering documentation collection, verification, renewals, audits, remediation, and enforcement processes</point>
• <point>Leading driver-facing education and support initiatives (workshops, roadshows, hub activations, and targeted interventions), including coordination with driver associations and fleet partners</point>
• <point>Partnering with Product, Tech, Central Operations Compliance, and Customer Support to translate regulatory requirements into scalable tools, systems, and in-app processes</point>
• <point>Building and managing strong relationships with Bolt Fleets and fleet partners, enabling compliance at scale through playbooks, training, audits, and structured performance cadences</point>
• <point>Supporting Public Policy and Legal in regulator and government engagements by preparing operational briefs, evidence packs, dashboards, and providing on-the-ground operational context</point>
• <point>Tracking compliance performance through dashboards and risk indicators, identifying systemic blockers, leading incident response, and driving continuous improvement across operations</point>

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<title>About you:</title>

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• <point>5+ years of experience in operations execution, ideally involving regulatory compliance, field operations, or stakeholder-heavy delivery</point>
• <point>Experience building processes, workflows, or operational infrastructure from scratch (0→1)</point>
• <point>Strong operational excellence skills, including planning, prioritisation, workflow design, and disciplined follow-through</point>
• <point>Data-fluent, with the ability to define metrics, work with spreadsheets and dashboards, and communicate insights clearly</point>
• <point>Excellent written and verbal communication skills, with the ability to simplify complex regulatory requirements for non-technical audiences</point>
• <point>Comfortable operating in high-stakes, sensitive environments with integrity and discretion</point>
• <point>Thrives in fast-paced, ambiguous environments and takes full ownership of outcomes</point>
• <point>Willing and able to travel frequently and spend significant time in the field; a valid driver’s licence is required</point>

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Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility</point>
• <point>Impact millions of customers and partners in 500+ cities across 45 countries</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world</point>
• <point>Accelerate your professional growth with unique career opportunities</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work</point>
• <point>Enjoy the flexibility of working in a hybrid mode</point>
• <point>Take care of your physical and mental health with our wellness perks</point>
• <point>Be part of an international and diverse team, in which we ensure a cooperative work environment</point>

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<text>*Some perks may differ depending on your location.</text>
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