Company:
PTJ Fedex Express Portugal, Unip., LdaAddress:
R. LionesaScheduled Weekly Hours:
40Worker Type:
RegularPosting Start Date
15-jan.-2026Posting Close Date:
30-jan.-2026Job Family:
FXE-EU: Operations Service Analyst (ID)Position Summary:
We are offering you an exciting opportunity to join our team as a Operation Service Analyst (Associate/Analyst/Senior).
Who are we?
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work tirelessly to deliver our customers’ most important packages of the day.
Our team of passionate employees knows that their daily work is essential to providing an exceptional customer experience. With 530,000 team members, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is vast, and so are our dreams. Join us and let’s write the next chapter of our story together.
This is the culture we celebrate, the dreams we inspire, and the creation of a global community where everyone is accepted. At FedEx, diversity and inclusion are a reality because we work on them together.
What you will do:
Customs & Trade Services in Europe:
Lead and manage multicountry quality and process improvement initiatives to enhance customs compliance, consistency, and operational performance.
Collaborate closely with local customs teams (Operations, P&E, Compliance, etc.) and crossfunctional operational departments.
Ensure alignment with strategic quality objectives, operational standards, and regional priorities.
Develop analytical reports and conduct rootcause analysis to drive targeted action plans and continuous improvement.
Identify opportunities to improve service performance from a customs clearance perspective.
What you bring:
Excellent communication skills at all levels of the organization.
The ability to plan and organize meticulously.
Strong problem-solving and analytical skills.
Experience and knowledge across various operational areas, particularly customs operations.
Excellent coordination and leadership skills to drive projects.
What we offer:
Attractive compensation.
Training to help you get started and on-the-job learning opportunities.
Numerous learning resources to develop your skills and knowledge.
A tuition assistance program (applicable to FedEx positions with a permanent contract).
An employee assistance program for you and your family in difficult situations.
Discounted shipping rates for employees.
Excellent career opportunities.
FedEx is one of the world’s most admired and trusted companies, year after year.
Diversity and inclusion go beyond the workplace. They encompass the cultures we celebrate, the dreams we inspire, and the creation of a global community where everyone is accepted. At FedEx, diversity and inclusion are a reality because we all work together.
#LI-Hybrid
Presentation Skills; Project Management Skills; Influencing & Persuasion Skills; Written & Verbal Communication Skills; Problem Solving Skills
#LI-Hybrid
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.
Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.