Operations Senior Lead, AVP

Job Title: Operations Senior Lead, AVP

Location: Bangalore, India

Role Description

• The trade and transaction business offers global support for our clients to execute trades on various Trading Platforms across the asset classes. 
• Business hubs supported include London, New York, Frankfurt, Tokyo, Singapore, and Sydney and is supported by dedicated operational teams across the globe.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy;

• Best in class leave policy.
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Responsible for a diverse team of approx. 8 FTE whose main functions are as below:

• Client Enablement - Management of internal and external clients’ user entitlements, limits, and accounts.
• Profile Amendments - Maintenance of users, limits and accounts in trading and reporting applications.
• Client Off-boarding – Ensure client profiles and associated permissions are disabled in a timely manner.
• Recertification – Drive periodic reviews of client enablement.
• 3rd Party Platforms Intermediation - Act as an intermediary between clients and third-party vendors to ensure the right level of client service is provided (for platforms such as Bloomberg EMSX, Tradebook and Trading Screen).
• Breaks/Rejects Resolution - Responsible for resolution for pre and post trade rejections and client outreach.
• Connectivity Resolution – Ensure all Autobahn clients can access their applications successfully. Autobahn applications provisioning and password resets management.
• New Product Rollouts – Perform UAT testing and management of new product roll outs and production releases.
• Complexity Reduction - Drive process improvements
• Ensure flawless client communication via the various channels used by the bank (recorded phones, email, Bloomberg, Symphony, Salesforce).
• Risk management in the event of systemic outages for multiple electronic trading systems
• To ensure processes are performed as per defined Key Operating Processes.
• To escalates unusual activity (high or low volumes new client activity, slow systems, delayed approvals). 
• Work with internal stakeholders (Sales and Traders) and ensure the client trading profile is accurate.
• Ensure required 4eye checks are performed and documented diligently as per audit requirements.
• Capable of making decisions in challenging circumstances.
• Produce meaningful metrics to manage the operational processes effectively.
• Manage team to provide accuracy and timeliness in all processes performed and to always meet the high client satisfaction standards.

Your skills and experience

• 10+ years industry experience working in an Investment Bank with client onboarding or static profile preferred.
• Experience of working with 3rd party platforms like Bloomberg EMSX, Tradebook and FIX platforms for client enablement, trade lifecycle management and platform integrations (APIs).
• Previous experience of working in a stressful and high trading volume environment.
• Well-motivated and enthusiastic team player.
• Ability to multi-task and keep clear in a fast-paced environment.
• Accurate, thorough, and highly responsible with acute attention to detail.
• Displays insight and ability in identifying issues and helps to develop successful solutions.
• Accountable for your own actions and seek aide from management when appropriate.
• Strong and effective communications skills.
• Client/Business focus.

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.