Operations & Production Manager, Child Sponsorship Content

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Note: Hiring Location: Preferably in Asian countries where World Vision is registered to operate.

Job Purpose

As the Sponsorship Production and Operations Manager, you will lead the global end-to-end production and delivery of over 15 million printed and digital sponsor engagement features annually for World Vision’s international partnership. This includes coordinating with 50+ field offices, 20+ fundraising markets, and managing up to 380 language combinations—ensuring every communication is accurate, high-quality, and delivered on time.
 

This role is essential in bridging cross-functional teams, vendor networks, and internal stakeholders to maintain operational excellence and deliver sponsor experiences that strengthen retention and trust across global markets. It also plays a key part in embracing new technologies and refining processes to support World Vision’s digital transformation, enabling digital-first sponsor communications and improved efficiency, speed, and consistency across our global content operations.

You will focus on:

• Production Strategy & Planning
  Develop and implement production strategies across multiple concurrent projects with hard, immovable deadlines. Collaborate with cross-functional teams to manage delivery timelines, priorities, and resource needs for sponsor content at scale.
• Team & Vendor Management
  Lead internal team members and external vendors and freelancers. Oversee onboarding, capacity planning for surge periods, and resource allocation—while navigating labour laws and compliance in different environments.
• Cross-Functional Project Alignment
  Work closely with project and change managers, business leads, and programme teams to ensure sponsor content meets required quality, budget, and timeline expectations. Manage relationships across a broad stakeholder landscape, including field operations, IT teams, digital transformation partners, and external production vendors, to ensure alignment and smooth operations.
• Risk, Quality & Issue Management
  Proactively identify, assess, and manage risks or issues that could affect quality, timelines, sponsor satisfaction, or World Vision’s brand reputation. Implement mitigation strategies and contingency plans as needed.
• Technology & Innovation
  Champion the identification, testing, and scaling of new technologies that drive efficiency, automation, and cost-effectiveness in content production and workflow systems—particularly in the areas of data automation and digital asset management.

Key Responsibilities

Planning and strategy 20%
Production Strategy & Planning
Develop and implement production strategies across multiple concurrent projects with hard, immovable deadlines. Collaborate with cross-functional teams to manage delivery timelines, priorities, and resource needs for sponsor content at scale.

Technology & Innovation
Champion the identification, testing, and scaling of new technologies that drive efficiency, automation, and cost-effectiveness in content production and workflow systems—particularly in the areas of data automation and digital asset management.

End Results

Production strategies are effectively developed and implemented, enabling the on-time, on-budget delivery of multiple concurrent projects with fixed deadlines. Cross-functional planning ensures resource needs and timelines are met across all workstreams. New technologies and innovations are successfully identified, tested, and scaled—resulting in measurable improvements in efficiency, automation, and cost-effectiveness, particularly in data automation and digital asset management.

Execution 45%

Team & Vendor Management
Lead internal team members and a network of external vendors and freelancers. Oversee onboarding, capacity planning for surge periods, and resource allocation—while navigating labor laws and compliance in diverse operating environments.

Cross-Functional Project Alignment
Work closely with project and change managers, business leads, and programme teams to ensure sponsor content meets required quality, budget, and timeline expectations.

Stakeholder Engagement
Manage relationships across a broad stakeholder landscape, including field operations, IT teams, digital transformation partners, and external production vendors, to ensure alignment and smooth operations.

Risk & Issue Management
Proactively identify, assess, and manage risks or issues that could affect quality, timelines, sponsor satisfaction, or World Vision’s brand reputation. Implement mitigation strategies and contingency plans as needed.

End Results

Internal teams and external vendors are effectively led and resourced, with clear onboarding and surge capacity plans in place and compliant with local labor regulations. Projects are executed in close alignment with business, programme, and change management teams, ensuring sponsor content consistently meets quality, budget, and timeline expectations. Stakeholder relationships across field, IT, digital, and vendor networks are well-managed, enabling coordinated and efficient delivery. Risks and issues are proactively identified and mitigated, protecting timelines, sponsor experience, and World Vision’s brand integrity.

Collaboration & cross-functional teams 20%
Lead engagement with global marketing and field stakeholders to showcase improvements, gather feedback, coordinate translations, and deliver effective internal communications that support ongoing content and project enhancements.

End Results

Collaboration with global marketing and field stakeholders is proactive and effective, resulting in timely feedback, aligned content improvements, and well-coordinated translations. Internal communications are clear, engaging, and support the successful execution of content strategies and project enhancements across functions.

Technology & Innovation 10%
Champion the identification, testing, and scaling of new technologies that drive efficiency, automation, and cost-effectiveness in content production and workflow systems—particularly in the areas of data automation and digital asset management.

End Results

New technologies are successfully identified, tested, and scaled to improve efficiency, automation, and cost-effectiveness in content production. Innovations in data automation and digital asset management result in measurable time and resource savings, with workflows enhanced to support scalable, high-quality content delivery.

Team Development & Best Practice Sharing 5%
Foster a culture of continuous learning and high performance within the team by supporting professional development, mentoring, and onboarding. Promote the documentation and sharing of best practices, tools, and process improvements to strengthen team capabilities and support consistent, scalable delivery across all markets.

End Results

A culture of continuous learning and high performance is maintained through effective onboarding, mentoring, and professional development. Best practices, tools, and process improvements are regularly documented and shared, enhancing team capability and ensuring consistent, scalable content delivery across all markets.

KNOWLEDGE, SKILL AND EXPERIENCE

Required Education, training, license, registration, and/or Certification

• Bachelor’s degree in project or programme management, business administration, technology, operations or equivalent.

Required Professional Experience

• Minimum 5–7 years of experience managing large-scale content operations in digital, print, or multimedia production environments.
• Experience overseeing the delivery of millions of content assets annually, ideally in global or multilingual settings.
• Proven track record of managing high-volume content workflows and coordinating cross-functional, multicultural teams.
• Strong vendor management experience, including contract oversight and surge capacity planning.
• Demonstrated success in managing complex production timelines with hard deadlines.
• Strong stakeholder communication and project risk management skills. 
• Familiarity with content management systems, workflow platforms, and cloud-based publishing technologies.
• Six Sigma, Lean, or equivalent process improvement certification highly preferred.
• Experience working in nonprofit, global development, or international agency settings is an asset.
• Flexible and willing to travel per World Vision policy.
• Knowledge of Child Sponsorship and development programming, preferably with World Vision.

Preferred Experience, Knowledge and/or other Qualifications

• Minimum 7 years of experience in content production, global operations, publishing, or marketing project management
• Proven track record of managing high-volume content workflows and coordinating cross-functional, multicultural teams
• Strong vendor management experience, including contract oversight and surge capacity planning
• Demonstrated success in managing complex production timelines with hard deadlines
• Strong stakeholder communication and project risk management skills
•  Familiarity with content management systems, workflow platforms, and cloud-based publishing technologies
• Six Sigma, Lean, or equivalent process improvement certification highly preferred
• Experience working in nonprofit, global development, or international agency settings is an asset
• Flexible and willing to travel per World Vision policy.
• Knowledge of Child Sponsorship and development programming, preferably with World Vision. Highly proficient in Excel, Power Bi, Microsoft Word, PowerPoint, Smartsheet.

Required Language(s)

• Excellent written and verbal English is required.

Position’s physical requirements

• As expected for a virtual office environment with the addition of travel and the need to accommodate work across multiple time zones.   

Applicant Types Accepted:

Local Applicants Only