Operations Officer - Mortgage Services - 9 Month Secondment

We have an exciting opportunity for an Operations Officer, Mortgages to join our dynamic Mortgage Services team on a 9 month secondment.

Our Customer Operations Officers primarily support ING teams and third-party Brokers in Residential and Commercial mortgages, variations, credit administration, savings applications, securities, treasury support, card services, reconciliations, payments and settlements. They carry out clerical activities, data processing, Customer validation, reporting and account maintenance. They must be honest, prudent and act responsibly because they play an integral role across Customer Operations.

As an Operations Officer, Mortgages, you’ll be responsible for ensuring that all Customer operation processing is complete and processed within the agreed timeframes as well as quality requirements.

This is a full-time role based in Wyong.   

What you’ll do

• Uphold ING’s service delivery guidelines, ensuring that all customer operations processing is complete and processed within the agreed timeframes as well as quality requirements.
• Verifying financial and supporting documents to ensure all outstanding conditions and requirements have been met in accordance with bank policy and procedure.
• Provide outstanding customer service to ING Customers, Credit Assessors and Brokers (especially with enquiries).
• Consistently meet SLAs and internal KPIs to achieve operational excellence in mortgages, variations, settlements, savings, daily Banking, processing, reconciliations or payments.
• Comply with all ING policies and procedures (especially ING’s Know Your Customer [KYC], fraud prevention, regulatory compliance and risk) to avoid unacceptable operational risk.

What we’re looking for

• Recent experience in a customer service or operational role within mortgages.
• A high attention for detail and accuracy to review applications on a first-time correct basis.
• Intermediate Microsoft Office and numeracy/data analysis skills. 
• Effective coordination and time management skills.
• Excellent verbal and written communication skills to confidently liaise with all stakeholders.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us 
 

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply   

Sound like your kind of vibe? We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. 

Need more?  

 
Contact Sabrina Huynh, Sabrina.huynh@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com 

Applications will close Thursday, the 26th of March.
 
Before you apply 
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager  

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