Operations Officer III

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$47,200 - $66,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Key Accountabilities:

• Deliver best-in-class program support for all programs, in partnership with stakeholders across Canadian Personal Banking

• Complete appropriate analysis/re-presentment/judgment adhering to respective rules and regulations within appropriate timelines as required

• Co-ordinate program and delivery activities, communication with the field, managing partner relationships and requests

• Manage and analyze data to identify and solve problems, and support program reporting requirements

• Manage generic inbox, ensuring emails are followed up within agreed upon SLAs

• Ensure a high level of end user satisfaction (stakeholder, people manager, business executives) through developing and implementing best-in-class solutions that are scalable and achieve business objectives

• Promote operational efficiency by completing and adhering to work tracking tools to ensure the team is able to produce meaningful metrics and collect relevant data with minimal re-work

• Model quality service delivery at every interaction, delivering the highest level of customer service when dealing with internal partners and our colleagues

• Proactively anticipate and manage challenges; develop solutions quickly to solve problems and minimize program, business, and learner impact

• Adhere to best practices and insights related to deployment and operations/coordination and identify opportunities for continuous improvement

• Communicate effectively with the team/project team on the status/progress of projects

• Complete special projects and adhoc requests as assigned

• Participate fully as a member of the team, supporting a psychologically safe work environment that promotes quality, innovation, and teamwork and ensures timely communication of issues/ points of interest

• Prepare and participate in performance management and development activities

• Support the team in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda and creates an extraordinary employee experience

• Ensure consistent adherence to standard operating procedures to complete assigned work activities, following risk controls and policies

• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

Education and Experience:

• Undergraduate degree preferred

• 1 to 2 years related experience is required

• Strong oral and written communication and presentation skills

• Well-developed critical thinking, analytical and problem-solving skills

• Strong business acumen; understanding of the bank, the industry, the customer/client

• Ability to analyze, organize and prioritize work while meeting multiple deadlines

• Ability to work independently, be proactive and learn from others  

• Fundamental knowledge of AML operations, standards, procedures, laws, rules and regulations

Skills:

• Ability to think strategically and identify opportunities to advance the function

• Ability to analyze, research, organize and prioritize work while meeting multiple deadlines

• Ability to work collaboratively and build relationships

• Ability to exercise sound judgement in making decisions

• Ability to work successfully as a member of a team and independently

• Ability to handle confidential information with discretion

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet