At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.
We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
The Prepaid Back-Office Manager is responsible for overseeing all back-office operations related to prepaid products and services. This role ensures accurate processing, reconciliation, and record-keeping for prepaid transactions, drives process improvement, and leads a team to deliver exceptional service to internal and external stakeholders. The Manager partners with cross-functional teams to support business goals, regulatory compliance, and operational excellence.
Manage day-to-day operations of the prepaid back-office team, including transaction processing, reconciliation, exception handling, and reporting.
Develop, implement, and monitor procedures to ensure compliance with company policies, regulatory requirements, and industry standards.
Lead, mentor, and develop a team of back-office specialists, providing coaching, training, and performance feedback.
Oversee the resolution of complex issues and escalations related to prepaid transactions, ensuring timely and accurate outcomes.
Collaborate with cross-functional teams to support new product launches, system enhancements, and process improvements.
Prepare and analyze operational metrics, identifying trends and opportunities for increased efficiency and accuracy.
Participate in strategic planning, and resource allocation for back-office operations.
Champion a culture of continuous improvement, operational integrity, and customer focus within the team.
Bachelor’s degree in Business Administration, Finance, or related field (or equivalent experience).
Minimum 5 years of experience in back-office operations,preferably within the prepaid or financial services sector, including demonstrated success in managing and leading complex teams.
Proven leadership experience managing teams in a fast-paced, deadline-driven environment.
Excellent analytical, organizational, and problem-solving skills.
Proficient in Microsoft Office Suite and back-office management systems.
Exceptional proficiency in both verbal and written communication in English, demonstrated through clear, persuasive, and professional interactions with diverse audiences, including internal teams and external partners.
Ability to work collaboratively across departments and with external partners.
Experience implementing process improvements and automation in back-office settings.
Familiarity with PCI DSS, AML, and other relevant regulatory frameworks.
Project management certification or experience.
Hybrid/flexible schedule Location Expectations;
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
Standard business hours, with flexibility required for urgent operational needs.
Accessibility
We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.
Total Rewards
U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.
We offer a market-competitive compensation package that includes:
Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
Employee recognition programs that celebrate achievements and milestones for all.
We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.
We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.
Closing Date
Posting may be closed earlier due to high volume of applicants.
We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.