Operations Manager

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

This position will represent the interests of Starr Casualty and Financial Lines profit centers. This role will be responsible for the planning, development, execution, and monitoring of change management plans and activities including communications, training, stakeholder management, change impact assessment, business readiness analysis, and change reinforcement.   The Operations Manager will have good business knowledge, analytical skills, and technical expertise to ensure that business systems are meeting the business needs and helping support profit center objectives.  This position will be responsible for monitoring the existing underwriting systems used for efficiency and devise strategies to present to IT for improvements.  The position will have two Business Analysts as direct reports.

Performance Objectives:

• Devise and implement a systematic approach to manage transition or transformation of Starr’s goals, processes, and technologies.
• Communicate the need for change and involve people in developing the change.
• Develop and implement release management strategies across all underwriting platforms. 
• Engage with end-users to develop, evaluate and execute User Acceptance Testing prior to production implementation.
• Manage change management communications.
• Monitor and assess post-implementation and address issues as they arise. 

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Knowledge, Skills and Abilities:

• Must be process oriented
• Exceptional communication and problem solving skills.
• Ability to collaborate with business partners
• Ability to work across multiple areas functional areas and/or teams
• Ability to manage multiple projects and prioritize accordingly
• Results oriented
• Detail oriented
• Ability to translate business needs into business requirements that IT can use for system enhancement or development
• Undergraduate degree
• Proficient in SDLC methodologies
• Experience with change management
• MS Office proficient 
• Advanced knowledge of Microsoft Excel including pivot tables, lookups and  complex functions/formulas. 
• Working knowledge of Visio for process mapping
• Experience with commercial insurance policy administration system (5+ years insurance experience a plus)
• Excellent communication skills, verbal and written

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Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.