Operations Manager

Operations Manager

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Job Family Definition:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Management Level Definition:

Applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies. Manages activities of non-exempt/exempt individual contributors (typically Expert/Master) and/or MG1s. Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy. Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization. Plans, manages and monitors high-end operational/tactical activities of Staff. Staff members' primary focus is on either high-end tactical or broad strategic issues or a combination of both. Recruits and supports development of direct staff members. Position typically reports to Director or above.

Additional Guidance/Criteria:

• Directs and controls activities within a sub-region or Region.

• Typically manages 10 or more direct reports. Span of Control guidelines may differ from these numbers.

Responsibilities:

• Manage larger team(s), managers (Manager Is) of teams, or area(s), with broad scope or impact, including setting organizational direction/work prioritization, people development, cost management, and alignment with larger business goals.

• Create strategic business plan for organization within guidelines of remote (offsite) service; documented Business Unit/Corporate objectives; ensure proposed projects receive appropriate support.

• Responsible for managing a budget or P&L.

• Coach and mentor employee direct reports. May coach and mentor non-direct reports as needed. Manage FPR process for company employees. Manage team and individual performance.

• Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports).

• Advise management and peers on broad organizational, technical, and strategic matters of importance.

• Establish and manage relationships with subject matter experts and appropriate management, with an objective of maintaining and building the business.

Education and Experience Required:

• Typically a Bachelor's degree, advanced degree desirable or equivalent experience required 8-10 related experience in customer support with proven managerial abilities

• 10+ years of people management experience

Knowledge and Skills:

• People management responsibility.

• Demonstrate some in-depth knowledge of corporate organization and policies.

• Demonstrate business, technical or functional knowledge at the mastery level.

• Demonstrate administrative or operations knowledge.

• Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation.

• Demonstrate management capability.

• Familiar with the full portfolio of offerings, with detailed knowledge of services which are delivered out of their organization.

• Ability to lead project teams.

• Demonstrates detailed knowledge of support solutions.

• Demonstrates thorough knowledge of industry drivers relating to TCE.

• Called upon to create or implement strategic plans, goal setting, and Plan of Record management.

• Knowledge of the company's financial management processes.

• Forecast and manage to a budget.

• Knowledge of relevant company competition, market trends, organization, 3rd parties.

• Multiple years experience in support business.

• ITIL Essentials trained desired.

• Manage project /program teams and leads planning activities for area of responsibility Defines specific strategies or action plans to achieve targets. Communicate these to all levels of employees and partners.

• Thorough understanding of customer environments and business drivers to leverage new opportunities.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

Job:

Services

Job Level:

Manager_2

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.