At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Role Overview
The Operations Manager – Dealer Audit and Negotiable Collateral provides operational leadership for two distinct yet interconnected teams supporting collateral monitoring activities. This role is accountable for delivering high-quality service, ensuring effective operational support for both internal and external customers, and maintaining strong risk awareness while navigating areas of ambiguity and exercising sound, well-reasoned judgment. Designed for a hands-on leader, this position requires active engagement in day-to-day workflow, issue resolution, employee coaching and development, and the advancement of continuous improvement initiatives within a fast-changing environment.
Key Responsibilities:
Operational Leadership
· Directly and through staff, manages and coordinates operational activities for the Dealer Audit and Negotiable Collateral functions, ensuring consistent quality, accuracy, and timely service delivery.
· Leads high-performing team by setting clear goals, providing ongoing coaching and feedback, measuring results, recognizing success, and reinforcing accountability.
· Promotes cross-training and proactive coverage planning across both teams to strengthen resiliency, ensure continuity of operations, and support employee development.
· Drives innovation and operational efficiencies by fostering a culture of continuous improvement and encouraging team members to bring forward ideas that enhance outcomes for Operations and customers.
Risk Management, Quality, and Compliance
· Partners with internal stakeholders to support effective controls, documentation requirements, and ongoing audit readiness.
· Leads effectively in an environment where non-standard situations arise, applying sound judgment within established procedures while appropriately identifying and managing risk.
· Participates in the review and enhancement of operational systems and procedures, ensuring documentation remains accurate and current in an environment of evolving processes.
Stakeholder Partnership and Customer Focus
· Collaborates closely with internal business line partners, communicating clearly, professionally, and confidently to address frequent questions, resolve issues, and support shared problem-solving.
· Maintains a strong customer focus and professional presence, effectively supporting internal partners and, as applicable, external customers while reinforcing trust and service excellence.
This role requires working from our U.S. Bank location in Oshkosh, WI three (3) or more days per week.
Basic Qualifications
- Bachelor’s degree, or equivalent work experience
- Typically five or more years of relevant experience
Preferred Skills/Experience
- Ability to exercise sound judgment in ambiguous situations, balancing operational efficiency, customer experience, and risk
- Strong process improvement mindset, with the ability to identify inefficiencies and drive continuous improvement
- Effective communication and stakeholder partnership skills in fast-paced, highly collaborative environment
- Strong organizational, time management, and prioritization skills to manage competing priorities and deadlines
- Proven people leadership and coaching capabilities, including feedback, performance management, and employee development
- Demonstrated project management skills, including planning, execution, and cross-functional coordination
- Experience managing vendor relationships, including service-level oversight, addressing performance issues, and evaluation of alternative vendor solutions
- Excellent supervisory and management skills
- Ability to manage multiple tasks
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.