Operations Manager - Data Analytics

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Operations Manager will play a critical role in driving execution excellence across our Data & Analytics team supporting Global Renewals & Success Plan Sales orgnization. This role serves as the program manager and operational backbone for the team, ensuring our highest-priority analytics initiatives move forward on schedule, risks are surfaced early, cross-functional partners stay aligned, and leadership receives clear visibility into progress. A core requirement for this role is the ability to convert complex analytical work into compelling, executive-ready presentations that tell a clear story, drive decisions, and reflect the high bar of quality expected from our team. This person will partner closely with data & analytics team leadership,  analysts, data engineering, product / program owners, and cross-functional teams (Sales Strategy, Finance, Product Growth Strategy, CS Ops, QCP, GDSO, DTS) to operationalize roadmap priorities and ensure we deliver high-impact business outcomes.

Key Responsibilities

Program & Delivery Management

• Own the end-to-end program management of priority analytics initiatives (e.g. forecasting modernization, attrition predictor rollout, attrition reporting enhancements, SPS dashboards).
• Build, maintain, and continuously optimize program plans, milestones, RAID logs, and delivery calendars.
• Track progress across multiple workstreams, identify risks/blockers early, and drive mitigation plans.
• Coordinate recurring program meetings, working sessions, and steering committees with clear agendas and follow-through.
• Ensure cross-functional alignment on requirements, timelines, and responsibilities.

Communication & Executive Storytelling

• Create high-quality, visually compelling presentations that translate analytical insights, roadmap updates, and program status into simple, actionable narratives for leadership.
• Prepare leadership readouts, status summaries, and cross-functional updates across Renewals, Success Plans, Sales Strategy, and Finance.
• Maintain a consistent drumbeat of communication across program stakeholders.

Operational Excellence & Team Enablement

• Help prioritize incoming requests to ensure the Data & Analytics team stays focused on the highest-value work.
• Drive standardization of workflows, documentation, templates, and operational processes.
• Establish routines (weekly standups, OKR tracking, roadmap reviews) to strengthen execution and accountability.
• Partner with leadership to identify resource needs, capacity constraints, and longer-term planning requirements.

Cross-Functional Collaboration

• Act as the connective tissue between analytics teams and stakeholders across Sales Strategy, Finance, CS Ops, Product Growth Strategy, and Engineering.
• Ensure business requirements are well understood and reflected in analytics deliverables.
• Support adoption and stakeholder engagement for new dashboards, models, and analytics products.

Required Qualifications:

• Bachelor’s degree in Business, Operations, Project Management, Analytics, or related field.
• 5+ years of experience in program management, operations management, or PMO roles—preferably within analytics, data, SaaS, or go-to-market organizations.
• Demonstrated ability to manage complex, multi-stakeholder programs with tight timelines.
• Exceptional communication skills, both written and verbal.
• Outstanding presentation and storytelling skills: must be able to craft executive-ready slides that simplify complex topics.
• Strong organizational skills and attention to detail.
• Experience with project management tools (Asana, Smartsheet, Jira, Monday.com, etc.).

Preferred Qualifications:

• Experience working in Data & Analytics or working closely with data teams.
• Familiarity with analytics concepts (dashboards, KPIs, forecasting, data pipelines).
• Experience supporting cross-functional SaaS operations teams (Sales Strategy, CS Ops, Finance).
• PMP, ScrumMaster, or similar certification.
• Comfort working in a fast-paced, ambiguous environment with shifting priorities.

Nice to Have

• Ability to facilitate workshops, retrospectives, and planning sessions.
• Experience with organizational readiness, training, or change management.
• Experience preparing materials for senior executives (SVP, C-suite).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $127,200 - $174,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $138,800 - $190,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.