Operations Manager

Are you a champion of operational excellence, ready to help a firm deliver life-changing results through systems that scale and leadership that empowers?

Do you have the strategic vision to oversee and optimize law firm operations, integrating people, processes, and performance to ensure every client receives the care, clarity, and results they deserve?

Can you navigate the dynamic environment of a litigation-driven practice, supporting attorneys, staff, and vendors across criminal defense, personal injury, and probate, while building the infrastructure that allows justice to move faster and smoother?

Is your approach to operations rooted in purpose, driven by outcomes, and built on a deep respect for every client and every case?

Final question: When faced with a challenge, do you get excited or run away?

 

 

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At Spencer Trial Attorneys, P.C., we are dedicated to delivering life‑changing results and leaving every client better than we found them. Based in El Paso, Texas, our firm serves clients across West Texas, including personal injury, criminal defense, estate planning, elder law, and probate. Built on a foundation of integrity, trust, and excellence, our attorneys combine fierce advocacy with compassionate client service. Our firm’s vision is to redefine legal practice, where excellence is the standard, trust is earned, and justice recognizes each voice.

spencertrialattorneys.com

 

We are seeking a dynamic and experienced Operations Manager who will be a pivotal part of our leadership team. In this role, you will oversee the firm’s daily workflows, streamline operations across departments, and empower our legal professionals and support staff to serve clients at the highest level. You’ll manage systems, track KPIs, coordinate staffing and HR functions, and support the firm’s growth ambitions, including expanding our presence and elevating our service model.

What you’ll do:

• Operational Management & Execution: Oversee the firm’s day‑to‑day operations from intake through case closure. Ensure workflows run efficiently, cases move seamlessly between departments, and resources are allocated to maximize productivity and profitability.
• Systems Development & Process Improvement: Design, implement, and refine operational systems that support consistency and scalability across the firm. Streamline processes for case management, onboarding, scheduling, and document handling to create clarity and accountability at every step.
• Performance Tracking & KPI Management: Build and maintain dashboards that track firm performance across key metrics, including case volume, intake‑to‑closure timelines, staff productivity, client satisfaction, and financial health. Use data insights to drive decisions and continuous improvement.
• Team Leadership & Development: Manage and mentor administrative, intake, and case management staff. Lead onboarding, training, and regular performance meetings to foster a culture of collaboration, accountability, and professional growth.
• Financial Oversight & Accountability: Partner with accounting and bookkeeping functions to monitor billing, accounts receivable/payable, payroll, and expenses. Ensure financial reporting and cash flow management align with firm growth goals and operational integrity.
• HR & Talent Management: Lead recruitment, interviewing, onboarding, and performance management for non‑attorney staff. Maintain compliance with employment policies and promote a supportive, high‑performance workplace culture.
• Vendor & Marketing Coordination: Collaborate with marketing and vendor partners to ensure consistent execution of firm branding and client acquisition strategies. Track performance, manage budgets, and ensure alignment between marketing efforts and operational capacity.
• Strategic Collaboration with Leadership: Serve as a key partner to the firm’s managing attorneys, translating strategic goals into actionable operational plans. Protect attorney bandwidth by handling internal systems, managing day‑to‑day challenges, and ensuring seamless firm operations.

What we’re looking for:

• Experience: 3–5+ years of proven success in operations management, ideally within a law firm or professional services environment. Demonstrated ability to oversee multiple departments, track KPIs, and implement systems that drive measurable improvements in efficiency and profitability.
• Strategic & Analytical Thinking: Adept at evaluating workflows, diagnosing bottlenecks, and developing scalable solutions that improve performance across teams. Comfortable leveraging data and key performance indicators to guide decisions and measure success.
• Technical Proficiency: Experienced with law firm operations and case management platforms. Strong working knowledge of Microsoft Office, with the confidence to lead technology integrations and streamline digital workflows across departments.
• Leadership & Team Development: Proven ability to lead, coach, and motivate diverse teams. Skilled in delivering constructive feedback, building accountability systems, and fostering a culture rooted in collaboration, trust, and continuous improvement.
• Client-Centered Mindset: Understands that strong operations power an excellent client experience. Approaches every system and process with empathy, professionalism, and a commitment to supporting the firm’s mission of delivering exceptional service.
• Cultural Alignment: Embodies the firm’s values of purpose-driven service, integrity, and excellence as the standard. Thrives in a dynamic, growth-oriented environment and embraces change with a proactive, solutions-focused mindset.
  

 

Why you should work here: 

• Mission‑Driven Firm: Be part of a team committed to delivering justice, dignity, and support for our clients in West Texas.
• Visible Impact & Growth: Join a firm in a pivotal growth phase, your contributions will be seen and rewarded, and you’ll play a major role in shaping our future.
• Collaborative Culture: Work with dedicated professionals who value communication, trust, and performance; you will not be a cog in a machine, but a strategic partner.
• Development Opportunity: As operations evolve and our firm expands, there is potential for this role to grow into broader leadership responsibilities.

 

Additional perks:

• Compensation: Competitive salary range commensurate on experience with bonus potential tied to operational and firm‑growth metrics.
• Location: Primarily based at our El Paso headquarters with flexible remote start options while our office renovation is completed.
• Benefits: PTO aligned with firm policy, plus standard holidays. Health insurance and other benefits may be available with negotiation.
• Impact‑Driven Role: This is not an entry‑level opportunity, you’ll have the autonomy, visibility, and responsibility to make meaningful change and lead the firm into its next chapter.

 

At Spencer Trial Attorneys, P.C., your role as Operations Manager is more than overseeing logistics, it’s about building the foundation that allows justice to thrive. You’ll be the driving force that connects people, systems, and strategy, ensuring that every client’s experience reflects the firm’s core values of excellence, trust, and compassion. From refining workflows to managing staff performance and financial operations, your leadership will empower attorneys to focus on advocacy while you keep the firm running smoothly and efficiently.

 

This is your opportunity to lead from the center of impact. You’ll join a growing trial firm with a mission to deliver life-changing results and leave every client better than they were found. Through structure, accountability, and operational innovation, you’ll help transform big-picture goals into daily excellence, ensuring that the firm continues to raise the standard for what a results-driven, people-focused law practice can be.