Operations Manager - Care Services

Location:

Geisinger Community Medical Center (GCMC)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

Yes

Job Summary:

Herea at Geisinger we strive to be the best in all we do. As a nationally recognized leader in healthcare, we continuously work to deliver excellent care and to excel across our organization.

With a commitment to quality, safety and excellence, we’re guided by our priorities to ensure a leading standard of care.

As an Operations Manager in Care Services, you’ll make a meaningful impact, helping to ensure patients receive the right care, at the right time, in the right place, with the support to succeed in your role.

Job Duties:

You'll provide direction and operational leadership to Care Management for assigned clinical areas. You'll lead daily care management operations including clinical practice, budget accountability, regulatory and compliance outcome accountability.

• Requirements include: At least 3 years of supervisory/managerial experience and at least 3 years of clinical experience, Bachelor's Degree is required

• Preferred experience: BSN or MSW with prior case management or care coordination experience

• Typical day is 8:00 AM to 4:30 PM - and after-hour manager support is required

• About the team/Clinical Make-up: Our Geisinger Community Medical Center Care Coordination team is comprised of Registered Nurses, Social Workers, Case Workers and Care Management Assistants

• Making Better Health Easy: Our team utilizes their critical thinking skills to produce positive outcomes for our patients. The care coordination team collaborates closely with providers and the inpatient units to deliver exceptional patient outcomes. Our team works to the top of their licenses/degrees and uses their training while advocating for the proper level of care for their patients all while maintaining a good work/ life balance.

Position Details:

You'll develop and deploy hardwired care transition strategies for patients across the care continuum, with a focus on engineering out transition failures, avoidable readmissions and avoidable emergency department utilization.

Responsible for optimizing patient and family outcomes through optimizing care management processes, workflows, communications, technology development and adoption. Develops and responds to clinical and financial data in care management program design, implementation and evaluation.

• Participates effectively as a member of departmental and divisional and regional leadership teams.
• Employs transformational leadership concepts in the development, implementation, and evaluation of a culture of shared decision making.
• Facilitates continuing education and research opportunities for care management team, self and community to support growth.
• Utilizes team building concepts to effectively empower team member by serving as a mentor, teacher and coach.
• Contribute to the development of employee orientation, continuing education and competencies.
• Maintains membership in a professional nursing or care management organization.
• Enhances skills of team members such as decision-making, problem solving, conflict resolution, human resource management and communication.
• Supports and promotes activities that are consistent with promoting a culture of innovation.
• Facilitates development, maintenance and success of department teams.
• Demonstrates accountability for continuously improving the department, division, and system by developing performance expectations and goals that focus on service, quality and cost.
• Contributes to the design and development of programs in coordination with department leadership.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Education:

Bachelor's Degree-Related Field of Study (Required), Master's Degree-Social Work (Preferred)

Experience:

Minimum of 3 years-Clinical (Required), Minimum of 3 years-Managerial/Supervisory (Required)

Certification(s) and License(s):

Skills:

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.  We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.