Operations Manager - Brokerage

SUMMARY

The Operations Manager is responsible for overseeing daily operational activities, driving process efficiency, and leading cross-functional teams to achieve performance goals. This role combines hands-on leadership with strategic planning to ensure smooth execution across departments. This position excels in team development, workflow optimization, and data-driven decision-making, while fostering a culture of accountability, collaboration, and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate in developing strategic plans and recommendations to drive growth within the brokerage division.
• Ensure that truck brokerage remains competitive by monitoring market trends and adjusting strategies accordingly.
• Expand business by increasing volume with existing clients and acquiring new accounts.
• Negotiate competitive freight rates with carriers to optimize profitability.                                                                                             
• Build and maintain strong relationships with carriers.      
• Train and mentor carrier sales reps and account managers.          
• Act as a liaison between sales, pricing, account management, and carrier sales.
• Establish and monitor key performance indicators for carrier sales, customer service, and operational efficiency.
• Maintain strong customer relationships and engage with shippers to enhance service offerings and available tools.
• Communicate company policies and qualification standards to internal operations teams and carriers directly to ensure compliance and mitigate risk.
• Address customer needs and resolve complex issues with a focus on service excellence.
• Lead and support the truck brokerage team, providing guidance and oversight to ensure operational efficiency.
• Assist in creating and managing departmental budgets, ensuring cost control and profitability.
• Track and analyze load profitability, identifying opportunities to improve margins.
• Optimize use of transportation management systems and reporting tools for better visibility and decision-making.
• Identify opportunities to streamline workflows through automation and digital tools.

QUALIFICATONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

Bachelor's degree in business, transportation, or related field or a combination of post high school and equal experience may be substituted for education.  Minimum of 5 years of experience in transportation or supply chain related field.  Lean Six Sigma preferred.

Knowledge, Skills, and Abilities:

• Proven ability to communicate clearly and effectively, both verbally and in writing.                                                                                         
• Skilled in building and maintaining productive working relationships.                                                                                                   
• Strong leadership, negotiation, and problem-solving abilities.
• Experienced in training and mentoring team members.             
• Highly organized with excellent written and verbal communication skills.                                                                                                         
• Knowledgeable in DOT regulations and compliance standards. 
• Effective team player with the ability to work independently or collaboratively.                                                                                
• Demonstrated success in developing, improving, and streamlining processes to achieve organizational goals.                                     
• Capable of managing diverse projects with varying scopes and complexities.                                                                                               
• Familiar with environmental and legal considerations in commodity transportation.

PHYSICAL/ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity Level:

While performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, see clearly and talk or hear. The employee must occasionally lift and/or move up to 10 pounds unassisted.

Working Conditions:

Noise level in the work environment is usually moderate. Work is performed climate-controlled environment in an office setting with adequate ventilation.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.