Operations Manager

Summary

The Property Service Operations Manager - is responsible for overseeing and optimizing the day-to-day
operations of a customer portfolio and their associated service properties within a defined service territory. This
role involves managing the on-site property management contacts, ensuring that the scope of work is
satisfactorily performed and ensuring compliance with industry regulations. The position manages a team of 3 rd
Party Vendors and internal employees who are responsible for routing and executing commercial pressure
washing, sweeping, porter and window washing customers throughout the designated territory. The Operations
Manager works with his or her leadership and administrative support to execute a local market strategy that
complements the company’s overall strategic operating and marketing plans and implements tactical initiatives
to drive functional excellence and budget achievement. The Operations Manager oversees all matters related to
operations and oversees effective safety and accident prevention programs and leads all operations to ensure
compliance with standards; and drives change management initiatives to introduce and sustain new processes
that contribute to the growth and durability of the operations of the territory.

Job Description

• Account Management: Establish, foster and deepen customer relationships with both on-site and billing
• contacts.
• Account Management: Increase account penetration by identifying solutions and offering additional
• services to customers.
• Account management: Increasing revenue and net income, by offering “on-demand” services to existing
• customers within the defined territory.
• Account Management: Manage the scope of work compliance and timely renewal of customer contracts
• associated the assigned territory.
• Vendor Management: Maintain healthy and productive vendor relationships.
• Vendor Management: Manage all aspects of vendor recruitment, assignments, routing, scheduling and
• quality control.
• Employee Management and Leadership: Recruit, hire, train and lead frontline pressure washers, porters
• and sweepers.
• Employee Management and Leadership: Developed quality work schedules for employees, while
• ensuring the safe and effective completion of their route.
• Employee Management and Leadership: Lead and inspire a growth company culture, centered around
• operational excellence and customer satisfaction.
• Employee Management and Leadership: Coach and consult employees to ensure exceptional service is
• delivered and leads to customer satisfaction and loyalty.
• Employee Management: Develop a best-in-class team and workplace culture and effectively manage
• performance and talent development; drive best-practice sharing.

Required Qualifications:

• High School Diploma or GED.
• 1 to 3 year’s management experience.
• Experience in property maintenance industry.
• Previous experience in understanding and management of vendor management and compliance.
• Previous experience working in a service-related industry.
• Demonstrated business acumen, strategic thinking and an ability to execute against formulated

• strategies.
• Demonstrated ability to lead change initiatives.
• Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
• Demonstrated ability to optimize near-term results that contribute to long-term sustainable success.
• Is collaborative; builds and works with teams.
• Creative thinker who challenges conventional solutions.
• Demonstrates and promotes ethical behavior.

Preferred Qualifications:

• Bachelor’s Degree in a related field.
• Bilingual would be highly recommended.

Physical/Environmental Demands:

• Physical:

• Seeing, hearing, & smelling continuously.

• Problem solving, oral/written communication, analytical ability, organization, concentration,

working with interruptions & interpersonal abilities continuously.

• Eye/hand coordination, driving, feet (pedals) continuously.

• Climbing (Stairs/Ladders), standing, walking, fingering (typing), handling (holding), &

calculating frequently.

• Balancing, bending, crouching, kneeling, pushing, reaching, sitting, wrist motion occasionally.

• Environmental:

• Exposure to dust, smoke, fumes, odors, noise, grease, oil, hot/cold temperatures, standing on

concrete & vibration continuously.

• Exposure to electrical hazards, chemicals, and uneven or slippery surfaces occasionally.
• Works inside & outside.

Benefits: