Operations Manager

OVERVIEW

At Alo, our employees are the forefront of bringing our beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Alo you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. The Operations Manager provides leadership and supervision to a highly efficient, multi-station production department. This includes, but is not limited to, managing inventory and replenishment, overseeing the production process (including the intake of customer orders, and ensuring the timeliness and quality of order completion and delivery to customers. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes.

RESPONSIBILITIES  

• Lead and direct the Fulfillment Operations Group in the achievement of key goals in the area of order processing and delivery, quality assurance management, inventory management, purchasing management, cost management, process layouts, process improvements and employee training and development. 
• Work with the Site Director to influence corporate strategic plans. 
• Work with functional leaders within the company to ensure compliance to company policy and procedures. 
• Ensure that the facility is compliant with Federal/ State/ local ordinances, laws and regulations. 
• Ensure that safety is always a strong part of the culture and environment within the facility. 
• Obtain annual, monthly, and daily goals for various productivity and quality levels. 
• Lead the Fulfillment group to operate in a cost-effective and competitive manner while driving continuous improvement. 
• Manage, train, and develop the facility managers and supervisors in hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems or removing obstacles. 
• Actively contributes to the development of direct reports. 
• Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable). 
• Lead Individual Performance Management program for area. 
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. 
• Promote and develop a culture of continuous improvement within the value stream. 
• Deliver productivity and improvements in line with KPIs. 
• Ownership of lean process improvement and CI initiatives. 
• Ensure all training and skills development programs, along with all Standard Operating Procures (SOPs) within the value stream are up to date and maintained. 
• Promote a culture of high accountability, engagement, and associate empowerment. 
• Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs. 
• Budget management for value stream. 
• Perform all other duties assigned by Site Director. 

QUALIFICATIONS

• Bachelor’s degree strongly preferred / HS Degree or GED required. 
• Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred. 
• Minimum of 4 years of progressive Operations experience in a manager role. 
• Experience leading up to 100 associates. 
• Experience in creating productivity improvement through continuous improvement efforts. 
• Ability to be flexible, collaborative, and drive performance. 
• Analyze data to identify defects and root cause analysis. 
• Strong verbal and written communication skills.