Operations IT Business Process Specialist

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

Dow Thailand Group is looking for an Operations IT Business Process Specialist, based in Map Ta Phut, Rayong. You will be a part of the Manufacturing & Engineering(M&E) IT organization within Operations IT/OT Run & Maintain.  The M&E IT organization, which is comprised of architecture, domain and business process team members, facilitates collaboration between functions/disciplines and experts in the application of information technology (IT) within an Operations context. The basis of this collaboration is the shared objective of defining, delivering and supporting IT solutions providing optimal capability at minimal lifecycle cost. You will have conceptual knowledge of theories, techniques and methodology within the analytical technology discipline.

Your role will be under the Operations IT/OT Run & Maintain Level 3 Hardware support team, focusing on issue resolution that cannot be fixed from within the Level 2 corporate support function.  You will focus on end user adoption and the expansion of using digital tools out in the field, while working closely with the site digital leader implementing their site digital roadmaps in the mobile rugged hardware discipline.  You will rely on your own technical skills or with the help of hardware & application Subject Matter Experts (SMEs) to resolve issues and expand digital adoption for the site.    

Also, you can complete each of the following tasks:

• Capable of support and managing adoption of mobile plant personnel in their utilization of digital tools of rugged smartphones, tablets and wearables out in the field.
• Required to visit people in the plants, understand their issues, know where devices are being kept for deployment, and help with adoption (i.e. training and or showcasing new capabilities).
• Knowledgeable of Dow’s enterprise support service, Service Now.  Understand how to open, close and review tickets. 
• Knowledgeable on how to locate knowledge-based articles for troubleshooting and escalation of applications and hardware within Service Now.
• Knowledgeable of triaging support tasks to appropriate groups (On Site Support (OSS) Level 3 and 4 support group, Subject Matter Experts (SMEs), etc.)
• Help in training Level 2 local support personnel on mobile rugged digital hardware.  
• Work with business and site Manage Production Work Process Leaders, Functional Leaders and I/T Tool Subject Matter Experts (SME's) to implement and support applications and hardware.
• Participate in sites or business roundtable discussion focused on digital tools where applicable.
• Support workarounds and temporary fixes for known problems.
• Collect feedback from the plants on digital solutions.
• Suggests and provides value case for enhancements to better support the associated work processes and improve user productivity
• Participate in piloting applications and hardware.
• Provide site hardware metrics to site leaders on hardware usage, user adoption, and issue resolutions.
• Communicate with site leadership on overall digital strategy status and path forward for continuous improvement and value creation

Required qualifications

• A minimum of a bachelor’s degree in computer engineering, Information technology or relevant field.
• A minimum of 2 years of relevant manufacturing and engineering experience.
• Thai native speaker and English as a second language.

Your skills, knowledge, and abilities include:

• High aptitude and working knowledge of computer hardware and software/applications, networking practices, and infrastructure.
• Problem solving and troubleshooting abilities to resolve issues quickly or to identify interim solutions until final resolution can be achieved.
• Ability to lead people and provide project management skills; must be able to quickly establish rapport, set expectations and provide environment to ensure effective escalation. 
• Capable of effectively coaching, redirecting and escalating when progress is not being made or when the process is not being followed. 
• Champions Change Management principles to ensure department application focal points and personnel are fully engaged in implementation and resolution of issues. 
• Great communication skills - able to communicate effectively with people in all levels of the organization
• Must have detailed knowledge and understanding of manufacturing work processes and roles and be able to communicate effectively with end users to adequately provide support and ensure adoption
• Knowledgeable of EH&S Life Critical Standards, Hazard Classification requirements, etc. as it pertains to use of hardware and digital applications
• Strong understanding of Dow Software Programs (Microsoft Word, Excel, Teams, etc.)
• Comprehensive skillset to cover multiple technologies across M&E product hardware.
• Continuous Improvement Mindset
• Meeting Facilitation Skills

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.