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Location base: Rat Phattana 15 Yak 5, Thap Chang, Saphan Sung
Responsibilities:
Main: Export Operations
Monitor Transport Management System screens applicable to both export and import as assigned through available system reports.
Prepare and arrange appropriate packaging for collection of shipments with shipper on day-to-day basis.
Being accountable of stock management, ensure sufficient stocks are available at Thailand, Vietnam, Cambodia, and Laos People's Democratic Republic.
Supervise shipping team to ensure smooth running o day-today operations.
Prepare accurate documentation with customs house and airlines with smooth export operations. Adhere and complies with local regulations with marking and labels being in accordance with Airport Authority of Thailand and the International Air Transport Association Dangerous Goods Regulation.
Dispatch and monitor collections and ensure confirm uplift by airlines for all outbound shipments including domestic and international locations and airline transfers.
Check and replenish refrigerant when necessary for all outbound shipment including shipments transiting Thailand and agent’s offices under Bangkok control.
Ensure all charges are updates in system.
Monitor domestic and international agent’s service performance as per World Courier’s standard operation procedures.
Monitor and update pickup and delivery of shipments fall under assigned territories (or) as assigned for Thailand, Vietnam, Cambodia, and Laos People's Democratic Republic.
Cost savings - Target (average) total cost savings spot rates/Cargo Accounts Settlement System booking/ integrators, packaging placements, Spot savings non billable Final measurement will be based on Profit & Loss - airfreight planned percentage for each fiscal year.
Import:
Act as a backup support for require necessary inbound activities.
Secondary: Customer Service
Response to telephone calls with effective information/assistance as required.
Active action on timely manner for all email correspondences to both external and internal customers.
Assist both external and internal customer either with billable or non-billables by creating an order in Transport Management System or other available global system within timely manner.
Track and trace all shipments from pick up till deliver with prompt updates to the customers.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Support Business Growth by coordinating closely with Business Development team to create and build sustainable strong relationship with customers.
Monitor and action on ok to send for both billable and non-billable as well as export and import shipments.
Identify any resources and areas for improvement for yearly budgets and planning.
Any additional tasks as required by management.
Reports Directly To:
Operations Supervisor and Customer Service & Operations Manager
.
Education:
Bachelor Degree or Diploma Logistic or business administration or other related disciplines.
Experience:
Minimum 1 years’ experience in air export operations.
Prior experience in working in a multi-cultural environment is an added advantage.
Minimum Skills, Knowledge and Ability Requirements:
Excellent verbal and written interpersonal and communication skills. Ability to express oneself clearly in conversations, interactions and business writing with others.
Develop and maintain good relationships with employees at all levels within the company and also with external parties (e.g. partners, clients, vendors etc.).
Having a high sense of integrity, transparency and accountability in all work tasks and interactions with others.
Must be able to work with and handle highly confidential data.
Detailed, well-organized and able to multi-task and support multiple projects at the same time, prioritizing required actions accordingly to meet required deadlines.
Strong drive to remain focused, self-motivated and committed to completing or achieving tasks.
Ability to understand the proper allocation of resources for the purpose of getting things done within a defined timeframe.
Adapts and works effectively in a variety of situations with individuals or groups. Is able to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change, and to change or easily accept changes in one’s own organization or job requirements;
Meticulous and pays attention to details to ensure minimum errors in work.
Knowledge and experience in hands-on project coordination.
Excellent skills in Microsoft Office (Excel, Word and PowerPoint).
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned