Operations Excellence Manager

Operations Excellence Manager

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

Responsibilities:

Operational Excellence & Continuous Improvement

• Lead and embed operational excellence frameworks (Lean, Six Sigma, etc.) to drive measurable improvements in Q2C performance.
• Identify and eliminate inefficiencies across quoting, ordering, invoicing, and entitlement workflows using data-driven insights.
• Own Level 0 metric improvement initiatives, ensuring consistent tracking, reporting, and governance through Control Tower mechanisms.
• Champion a culture of continuous improvement, mentoring teams and embedding best practices across global operations.
• Standardize and scale successful practices across GEOs and Business Units to ensure consistency and efficiency.

Stakeholder Engagement & Strategic Coordination

• Serve as a trusted partner to leadership, aligning operational initiatives with strategic priorities and business outcomes.
• Facilitate executive-level communications, ensuring clarity, consistency, and timely updates across stakeholder groups.
• Orchestrate cross-functional collaboration across Global and GEO CSLV, CX&O E2E P&C, Operational Towers, and HPE Business Units.
• Ensure seamless execution of initiatives, proactively resolving interdependencies and surfacing risks early.

Chief of Staff Responsibilities

Strategic Execution

• Coordinate and prioritize leadership initiatives, ensuring alignment with quarterly and annual business objectives.
• Participate in executive meetings, capture actionable insights, and ensure timely follow-through on commitments.
• Track progress of strategic programs, using KPIs and dashboards to inform decision-making and course correction.

Communication & Relationship Management

• Craft high-impact communications in partnership with the Management of Change (MOC) team, tailored for internal and external audiences.
• Cultivate strong relationships across the enterprise, acting as a connector between the VP, senior leaders, and extended teams.
• Bridge strategic intent and operational execution, ensuring alignment and transparency across all levels.

Operational Support

• Prepare and manage agendas for weekly staff meetings, leadership visits, and strategic connects.
• Represent the VP in monthly forums such as GWS, Transport, and ERG meetings, driving site-level alignment and action.
• Lead Workforce Centricity initiatives, ensuring employee experience and engagement are embedded in operational priorities.

Finance & Resource Management

• Assess and manage budgets for strategic activities, employee engagement, and site-level initiatives.
• Serve as the authorized approver for BU-level payments, ensuring compliance and fiscal responsibility.

What you need to bring:

• Bachelor’s degree in business, Engineering, Operations Management, or related field
• 5+ years of experience in operational excellence, business transformation, or process improvement roles.
• Familiarity with Lean, Six Sigma (Green Belt preferred), Agile methodologies.
• Experience in Quote to Cash Operations and/or Services business.
• Strong analytical, problem-solving, and decision-making skills.
• Effective communication and coordination abilities.

• Drive Level 0 Metrics Improvement: The Manager will lead targeted actions to improve core operational KPIs, ensuring measurable impact on service attach rates, renewal velocity, and quoting accuracy.
• Strengthen Control Tower Governance: By partnering with Operations leadership, the role will institutionalize governance mechanisms that enhance visibility, accountability, and responsiveness across Q2C workflows.
• Enable Cross-Functional Transformation: The role will collaborate with Global P&C, Sales, Partner, Delivery, and Business Units to address systemic process and system challenges that hinder operational excellence.
• Exposure to digital transformation, automation, and AI-driven process optimization.
• Knowledge of project management methodologies (PMP or PRINCE2 certification is a plus).
• Familiarity with data analytics, business intelligence tools, and process mining technologies.

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india

#operations

Job:

Sales Operations

Job Level:

Manager_2

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.