Operations Engineer
The Big Picture
Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.
Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion.
Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Sysco LABS’ enterprise technology is present in the end-to-end foodservice journey, enabling the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network and the in-restaurant dining experience of the end-customer.
The Opportunity
We are looking for an Operations Engineer to join the Technical Operations team at Sysco LABS. The Operations Engineer will primarily provide comprehensive technical support services for various systems and platforms used by Sysco Corporation across the United States, Canada & Europe.
Responsibilities:
Monitor & Maintain: Overseeing application platforms and cloud infrastructure ensuring optimal performance, availability, and reliability across environments
Proactive Issue Detection: Implementing and maintaining monitoring and logging to detect anomalies and minimize service disruptions
Reactive Support & Troubleshooting: Providing production support including API-level troubleshooting, log analysis, and resolving both technical and end-user issues within defined SLA commitments
Team Collaboration: Working closely with engineering, infrastructure, and incident response teams to ensure swift and effective issue resolution
Incident Analysis & Problem Management: Conducting post-incident reviews, documenting troubleshooting runbooks, and contributing to proactive problem prevention through process improvements and knowledge-sharing
Automation & Scripting: Developing and maintaining Python and Shell scripts to automate operational tasks, infrastructure checks, and deployment processes
Cloud Optimization & Scaling: Managing, optimizing, and scaling services on AWS and GCP, ensuring efficient usage of cloud resources and cost-effectiveness
Database Support: Executing and optimizing queries in Oracle and PostgreSQL for monitoring data integrity, issue diagnosis, and supporting analytics needs
24/7 Operational Support: Participating in a roster-based support model, delivering round-the-clock operational coverage to meet business-critical SLAs
Requirements:
A Bachelor’s Degree in Information Technology, Computer Science, or a related field
1+ years of experience in technical support or systems administration roles
Experience with infrastructure monitoring tools such as Datadog, CloudWatch, or equivalent platforms
Hands-on experience in supporting and maintaining MDM platforms (e.g., Stibo STEP) or ERP systems is a plus
Practical experience working with AWS and GCP cloud environments, particularly in ECS, EKS, Lambda and EC2 workloads
Proficiency in UNIX/Linux environments; ability to perform system-level diagnostics and support
Familiarity with CI/CD pipelines, using tools such as Jenkins, GitLab CI, GitHub Actions, or similar
Exposure to API-level troubleshooting and analyzing system-level logs and integrations
A solid understanding of Oracle and PostgreSQL with the ability to write and optimize queries for data analysis and issue resolution
Experience with Python or Shell scripting for automation and operational efficiency
A strong analytical and problem-solving mindset, driven by a passion for learning, optimization, and automation
An excellent command of English, both written and spoken, with the ability to communicate effectively and thrive in fast-paced, high-pressure environments
Benefits:
US dollar-linked compensation
Performance-based annual bonus
Performance rewards and recognition
Agile Benefits - special allowances for Health, Wellness & Academic purposes
Paid birthday leave
Team engagement allowance
Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
Overseas travel opportunities and exposure to client environments
Hybrid work arrangement
Sysco LABS is an Equal Opportunity Employer.