Operations Coordinator

As the Operations Coordinator at Wheely London, you will play a crucial role in ensuring the success and satisfaction of our chauffeur community. You will be the first point of contact for chauffeurs visiting our academy, serving as a liaison between Wheely and our valued chauffeurs.

This role offers an excellent opportunity to gain hands-on operations management experience and contribute to our organisation's growth. This role requires a customer-focused mindset, excellent problem-solving skills, and the ability to thrive in a dynamic and fast-paced environment.

Responsibilities

• Act as the primary support for chauffeurs visiting the Academy. You will take full ownership of their issues and ensure every problem is followed through to a definitive resolution.
• You will lead the Chauffeur Onboarding Process. This involves document checks and coordinating the Chauffeur accreditation sessions.
• You will play a role in coordinating major UK events such as Royal Ascot, the Henley Regatta, and Goodwood Revival. You will ensure that chauffeurs are briefed and positioned to provide a seamless service.
• You will go beyond daily tasks to identify performance gaps. Use a data-driven approach to make our chauffeur operations more efficient.

Our ideal candidate

• A Graduate from a top-tier University.
• Completed an internship or have relevant experience in a demanding, fast-paced customer-facing environment.
• Strong problem-solving skills with a proven track record of delivering creative solutions
• An excellent listener who can communicate with clarity and purpose. You should be comfortable speaking with a wide range of people and managing expectations firmly but professionally.
• You approach projects methodically and are comfortable using a data-driven approach to justify your decisions.
• Availability to work in the office five days a week

What we offer

Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours, stock options and an exceptional range of perks and benefits.

• Competitive salary and equity package
• Private Medical Insurance
• Dental Insurance
• Life and critical illness insurance
• Monthly credit for Wheely journeys
• Lunch allowance
• Cycle to work scheme
• Professional development subsidies
• Best-in-class equipment
• This is an office-based role located in Hammersmith. Wheely has an in-person culture but allows flexible working hours and work from home when needed. In most cases, we expect team members to be in the office at least five days a week.