Job Title
Operations Coordinator
Job Description Summary
Our Washington, DC flagship office is searching for a dynamic, polished, and tech‑savvy Operations Coordinator to be the welcoming face of Cushman & Wakefield and a key player in ensuring our workplace operates smoothly every day.
In this role, you’ll blend hospitality, technology, and operational support—providing an exceptional experience to everyone who walks through our doors, while partnering closely with the Operations team to keep our office running efficiently.
If you enjoy creating meaningful first impressions, have a natural customer‑service mindset, and thrive in environments where no two days look the same, this is a fantastic opportunity to join a collaborative, people‑focused team within one of the world’s leading real estate services firms.
Job Description
Essential Duties & Responsibilities
- Serve as the friendly, professional, and polished first point of contact for all guests, employees, executives, and clients entering our flagship office.
- Manage front desk operations with confidence and warmth, ensuring every interaction reflects the Cushman & Wakefield brand.
- Maintain a continuously “visitor‑ready” environment at the reception desk, lobby areas, conference rooms, and shared spaces.
- Support meeting and event needs, including scheduling, room setup, catering coordination, and day‑of assistance.
- Operate, troubleshoot, and support high‑tech conference room systems, including A/V equipment, digital displays, and video conferencing platforms.
- Perform daily conference room walk‑throughs and technology checks to ensure flawless meeting experiences.
- Provide real‑time A/V assistance during meetings, especially for executive or high‑visibility events.
- Collaborate closely with the Operations Specialist, Office Manager, Operations Manager, and Director of Operations on operational initiatives.
- Assist with office operations including vendor coordination, supply management, kitchen restocking, mail distribution, and facilities upkeep.
- Submit and monitor IT support tickets or building service requests.
- Partner with building management, security, and engineering staff on workplace safety and facility standards.
- Support new hire onboarding, workspace setup, and office orientation.
- Assist with administrative tasks such as invoice coding, documentation, scheduling assistance, and file management.
- Provide backup support for office programs, special projects, and events.
- Demonstrate flexibility in supporting occasional early mornings, extended hours, or after‑hours needs.
Qualifications & Experience
- High School Diploma required; Bachelor’s degree preferred.
- 2+ years in hospitality, reception, administrative support, operations, or customer‑service roles.
- Experience with A/V equipment, conference room technology, or workplace systems preferred.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite.
- Strong organizational skills; ability to multitask and prioritize.
- Proven ability to maintain confidentiality.
- Reliable, punctual, and customer‑service driven.
Competencies
- Warm, hospitality‑driven personality.
- Technically adept and eager to learn.
- Strong problem‑solving abilities.
- Professional presence and communication.
- High attention to detail.
- Team‑oriented and proactive.
- Adaptability in a fast‑paced environment.
Physical Requirements
- Ability to lift 30–40 pounds.
- Frequent walking throughout office and meeting spaces.
- Extended periods of sitting, standing, or computer use.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 55,250.00 - $65,000.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”