Operations Control

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Responsible of conducting the business of the particular function in a way that the operations run smoothly, with good quality, in line with the agreed standards & goals and with risk management awareness. They contribute to the definition of new products/standards and implement them in the respective function and initiate the optimization of services/processes.

YOUR CHALLENGE

GENERAL DESCRIPTION

• Being part of the back-office operations in the area of Operations Control for Singapore and Hong Kong Booking Centres primarily for checking controls within Operations

• Responsible for doing the Baer Controls, support data requests for Audit and Regulatory purposes, Business Contingency Management (BCM) documentation reviews and testing coordination, relevant Outsourcing arrangements review, Policy reviews and facilitate consultations,  Contract Note Rules  (CNR) monitoring and reporting, Operational Incident management, safe deposit contents, Tax Reporting, FATCA/CRS /QI, facilitate Client Tax Reporting, issuance of bank reference letter, Securities lending HK stamping support

KEY FEATURES AND ACCOUNTABILITIES

Client Management (internal & external)

• Close collaboration with internal partners, external providers and relevant departments on system and workflow improvements

Business Management

• Proactive in problem resolution and operational incident management ensuring to work with stakeholders to identify root causes, swift resolution and future avoidance

• Work with various stakeholders to coordinate for client tax statements and monitor the turnaround time

• Review policies, and facilitate consultation process and get it approved in a timely fashion

• Complete Baer Control reviews, BCM plan review and execution, review outsourcing arrangements, Tax reporting obligations, issuance of bank reference letter, registration of securities lending

Regulatory Responsibilities &/OR Risk Management

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

• Work with the relevant teams in fulfilment of regulatory requirements, specifically risk Management on anticipated risks, operational incident management and self-assessments

• Support internal and external related audits with the responsibility to negotiate, align, remediate and close items timely and effectively, support reviews/survey /consultation papers from a regulatory perspective, complete Mandatory trainings

YOUR PROFILE

Personal and Social

• Having eye for detail, risk/control mind-set, anticipate upcoming risks, ability to review processes and implement mitigating controls
• Able to interact with people at various levels
• High level of integrity, commitment and drive to excel in the role
• Demonstrates initiative and passion and is an effective team-player
• Able to work in a fast-paced environment and handle tight deadlines

Professional and Technical

• Degree qualified and minimum of 2+ years of relevant experience in Banking

• Proficiency in MS Office software and competent end-to-end knowledge of the private banking value chain
• Prior knowledge of Tax Reporting, FATCA/CRS/QI ,  Risk/Audit /Controls  is an added advantage

RANK

• Employee / Assistant Manager

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