Operations Associate Specialty Pharmacy

Operations Associate

Job Purpose:

The Operations Associate is an integral part of the Shields Health Solution’s operations team. This individual will support Shields’ assigned health system partners within a region. The Operations Associate works directly with the Manager of Patient Services, strategic operations, regional trainers, and liaisons to support specialty pharmacy day to day operations, growth and expansion initiatives, and new clinic implementations.

The ideal candidate should have a strong interest in operations. Applicant should be analytically oriented, results driven, and be able to work as a member of a close-knit team.

Key Responsibilities

• Support Shields operations team at health system partners with day-to-day operations, new clinic implementations, and other growth initiatives
• Organize and maintain required documentation to enable operational success, including clinic rollout schedules, clinic contact lists, staffing rosters, data inputs, and other operational planning tools
• Assist Regional Integrations Manager with new hire responsibilities around maintaining new hire checklist, coordinating training schedules and travel for new liaison hires
• Support the training team on new and ongoing training activities
• Partake in liaison audit process, including conducting audits and providing feedback to Manager of Patient Services
• Compile and present data to internal teams and clinic audiences
• Interface with health system IT team to obtain systems access for Shields team member
• Help plan and coordinate internal Shields’ team building events and activities
• Assist with other tasks as needed

Education & Experience

• Associate’s or Bachelor’s Degree preferred
• 1-2+ years of relevant work experience
• CPhT certification or equivalent preferred
• Strong organizational skills and attention to detail
• Excellent verbal and written communication
• Experience with Microsoft Outlook, Word, Excel, PowerPoint and other project management tools
• Interest in data analysis
• Collaborative, team player
• Ability to multitask in a fast-paced environment