Operations Associate (Patient Experience)

About The Role (What you’ll be doing)

This role exists to build the operational engine that enables the Germany Operations to hyper-scale without compromise in quality, scalability, and impact.
As an Operations Associate/Specialist (f/m/d) ,you are responsible for identifying structural gaps in our systems before they become revenue leaks, patient friction, or finance risk — and fixing them at the root.

You might identify that key German payment methods are missing and design the rollout end-to-end: quantify impact, define requirements, align Product and Engineering, implement the solution, ensure correct CRM and invoicing configuration, build automated reporting for leadership visibility, and establish reconciliation governance so Finance can close cleanly.

You will own initiatives from problem identification to stable, scalable execution — building processes and automation that remove manual work and prevent issues from resurfacing.

• Strong operational ownership: You proactively maintain and improve recurring processes (invoicing, discount logic, workflows, admin tooling) and ensure systems run reliably without constant oversight.
• Hands-on technical problem solving: You can triage and debug cross-system issues (payments, orders, dashboards, automations), identify root causes, and collaborate effectively with Engineering when escalation is required.
• Systems & tooling fluency: You are comfortable working across CRM, payment providers, automation tools (e.g. Zapier, Slack workflows), and internal dashboards — and understand how data flows between them.
• High attention to detail & data integrity mindset: You care about accuracy in configurations, permissions, reporting, and user data — and prevent small errors from becoming revenue or reputation risks.
• Cross-functional execution strength: You communicate clearly with CS, Finance, and Engineering, follow through on open loops, and ensure operational issues are resolved end-to-end.
  
  

About You (Who We’re Looking For)

• 3–5 years in consulting, strategy, operations, or a high-growth startup environment with real execution responsibility
• Highly ownership-driven: you identify structural gaps and fix them at the root
• Strong analytical thinker with systems intuition — you understand how tools, data, and workflows interact across processes, payments, automation, and reporting
• Proven track record of driving cross-functional initiatives end-to-end (Product, Engineering, Finance, CS)
• Detail-oriented with a high bar for operational accuracy and data integrity
• Thrive in fast-paced, high-accountability environments and care about building scalable infrastructure in healthcare
• Nice to have: SQL skills are very useful for this role and will help on integration, as well as experience with payment providers, CRM systems, or automation tools (e.g. Zapier, Slack workflows, Customer.IO)
  
  

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software) across men’s health and well-being, fertility, and skincare. Compound, focused on longevity and preventive health, complements this ecosystem and extends our mission to make good health last a lifetime.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in Germany

• Be an owner – Equity for everyone means you share in our success.
• Shape your career – Access annual learning budgets and three days of professional development leave, peer shadowing, and global knowledge-sharing culture.
• Support at every stage – Enjoy 28 days of annual leave, wellness allowance, and 3 weeks of work-from-anywhere per year.
• Work where well-being matters – Enjoy hybrid work focused on impact, an energising office, and regular socials.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.