We’re looking for an Operations Associate Intern to help us 10x our company over the next year.
This is a fast-paced , hands-on role for candidates with high agency. As the right hand to our CPO, you’ll help design the operational backbone that enables us to scale to €10M ARR and beyond.
If you're excited about taking ownership in the early stages of a venture and thinking about founding yourself - this is your opportunity to lead, learn and contribute.
Collaborate closely across product, customer success, and commercial teams
Optimize the entire customer lifecycle, from seamless onboarding to ensuring maximum satisfaction and 0% churn
Build and manage relationships with customers
Translate customer insights into new features, prototypes, and product improvements
Drive recruiting and onboarding of a stellar team
Build, execute and optimize the operational processes that drive us to 10x revenue next year
Grow with the company and collaborate with other stellar team members to achieve ambitious goals
Personality & Experience
You are a strong operator with experience in building, executing and managing processes and projects in fast paced environments (e.g. startups, consulting, VC, initiatives)
You’re energetic and caring , enjoy working with people , and find purpose in supporting others through thoughtful acts of service
You a strong problem solver and and excel in taking full ownership of tasks
You have strong customer empathy and business sense to understand customer pain points and needs
You a strong and professional communicator in German & English
Commitment & Mindset
Your job is part of how you define yourself. You treat your work as a top priority , and you’re fully committed to achieving ambitious goals amid uncertainty
You’re are entrepreneurial , hands-on , ambitious , resilient and not afraid of doing unglamorous work
You’re a team player who cares about people and leads proactively when situations call for it
You want to work in-person in Munich with a higher intensity than in a 9-5 job
An ambitious team that feels like family and sees their work as more than just a job
Free team dinner (up to 4x/week)
UrbanSportsClub membership - join our team workouts 3x/week
Easy relocation to Munich — our office is located in the Werk1 Startup Incubator, where you can rent a 1-bedroom apartment right next to the office for just €750/month
Access to any AI or productivity tools you need
Step 1: Intro call
Casual intro meeting with one of the founders to get to know each other and introduce Mercura.
Step 2: Take home challenge & role play
A take-home challenge to showcase your skills, followed by a call to walk us through your approach, insights, and solution for the take-home exercise.
The call can include a brief role play in which we simulate the interaction with a customer.
Step 3: Personal Fit
Meet another co-founder to get a feel for our culture and working style.
Step 4: Offer
If we see a great fit, you will get an offer, including a competitive compensation package.
_ You know someone great? _ _ Introduce them to us _ _ and get up to €10,000 in referral bonuses if we hire them! _
For Full-Stack/AI Engineers: €10,000 bonus
For BDRs/AEs: €5,000 bonus
For internships/part-time roles: €500 bonus
Any other role: €1,000 bonus