At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.
Job Description for Operations Assistant, Professional Learning Operations
Job Description
Essential duties/responsibilities:
Provide timely, friendly, flexible, and accurate service to colleagues requesting support in the
PLS Ops Support Salesforce queue.
Navigate multiple customer-related Salesforce objects independently, balancing on-time
resolutions (SLA of one business day) with need for data integrity.
Become a subject matter expert on CA’s PL business and data in Salesforce, translating
ambiguous requests for support into deliverables, asking clear follow-up questions as needed.
Work closely with PLS Operations departmental leadership to update key reports as needed.
Successfully manage high volumes of work during our back-to-school season.
Required Job Skills and Abilities:
You are a clear and efficient communicator, handling all correspondence with professionalism
and grace.
You are adept at communicating and coordinating with remote colleagues.
You are able to work independently and know when to seek guidance or clarity.
You excel at solving problems, and approach challenges with urgency and motivation.
Required Education and Experience:
A minimum of 1 year of experience in delivery and/or management of operational services and
support
Experience with Salesforce or a similar business system
Experience in working in a high-volume operations setting
Note: Candidates are willing to work in EST / US Shifts