Department of the Army

Operations Assistant NF-02

Fort Drum, New York Full time

Operations Assistant NF-02

Department: Department of the Army

Location(s): Fort Drum, New York

Salary Range: $18.61 - $19.16 Per Hour

Job Summary: This position is located at The Peak & Pine Plains Bowling Center. Join our team at the Directorate of Family and Morale, Welfare and Recreation (FMWR) at Fort Drum. We are dedicated to enhancing the lives of Soldiers and their Families by providing essential support services, including child and youth programs and a variety of recreational activities that directly contribute to Soldier readiness and well-being. Incentives and Bonuses Incentives will NOT be paid.

Major Duties:

  • Provides hands-on supervision of all restaurant operations, occasionally assisting with serving, hosting, or cooking to set the pace and ensure a smooth workflow during peak hours.
  • Enforces operational standards by ensuring staff follow established schedules, recipes, and procedures, while also monitoring guest flow and service ticket times to maintain consistency.
  • Manages the guest experience by providing information, conducting table visits to ensure satisfaction, and maintaining order, seeking assistance from military police when necessary.
  • Handles administrative and financial duties, including overseeing cash and inventory, supervising employee timekeeping and performance reporting, and performing opening/closing security checks.

Qualifications: Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: six (6) months of experience effectively working in a fast-paced food and beverage establishment or a current MWR Texas Roadhouse team member, AND good interpersonal, communication and customer service skills, AND ability to obtain a Food Handler's Certificate. PLEASE NOTE: Your resume & application package must reflect the qualifications stated in the announcement and questionnaire to be rated eligible.

How to Apply: You may submit your application package using one of the two methods identified below: 1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number O2NAFBN-26-12857185. The complete application package must be submitted by 11:59 PM Eastern Time on 03/31/2026 to receive consideration. Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to include in your application. Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application. It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Click this link to preview the application:https://apply.usastaffing.gov/ViewQuestionnaire/12857185. Additional information on how to complete the online application process and submit your online application may be found at https://appsupport.usastaffing.gov/hc/en-us. To verify of check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status, and the date it was last updated. For information on what each application status means, visit https://help.usajobs.gov/how-to/application/status. 2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.

Application Deadline: 2026-03-31