Operations Applications Analyst - Austin, TX

What You Will Do

The Applications Analyst is responsible for supporting various applications and integrations within CWS’ core property management system (Yardi).  Some examples of the types of applications include those for on-site accounting, leasing, maintenance, and customer service.  This individual will communicate application functions, respond to questions, and provide solutions to issues as they arise with the various software.  At the request of the Director of Operations Applications, they will perform tasks necessary for acquiring or disposing of a property. 

Align with and positively influence the CWS Culture.

• As a member of the corporate office, embody and promote the CWS Purpose and Values.
• Provide excellent internal customer service to peers, properties, and departments.

Participate in the setup and deployment of Yardi applications for new properties, as well as the termination of applications for dispositions.  

• Assist with the setup, launch, and day-to-day support of Yardi applications such as: Voyager, Elevate, Screening, PayScan, Rent Café, and Site Manager.
• Execute project plans within takeover or disposition timelines and the property’s budgetary constraints.
• Terminate use of and access to various applications under management as required at disposition.  Also, provide reporting as needed to other departments for effective dispositions.
• Incorporate CWS policies, procedures, and practices within the assigned applications.

Support day-to-day activities and integrations of various applications such as: insurance, utilities, deposits, resident portals, collections, and other systems as assigned. 

• Complete Helpdesk tickets promptly and thoroughly.
• Maintain naming and other CWS conventions, practices, and roles/rights standards when completing daily work.
• Escalate Yardi software application or integrations concerns as-needed to the Director of Operations Applications.
• Collaborate effectively with team members within the department, in other departments, and with property-based personnel.

Qualities

• Excellent customer service mindset
• Good writing skills
• Self-starter

Requirements

• Completion of high school or equivalent level of education required
• Full-time work required

Reporting: Position reports to Director of Operations Applications

CWS Portfolio: 105 properties, 30,000+ A units in North Carolina, Georgia, Texas, Colorado, Arizona, and Washington.  CWS expects the portfolio to grow to 150 properties in the next seven years. 

Employee Responsibility: No direct reports  

Location: Austin, TX

CWS Purpose: “Enhancing Lives the CWS Way”

CWS Values:

Honoring Our Word Do what you say you will do.

Employ thoughtful and careful consideration when making a commitment.

• Take ownership of your commitment.
• Follow through on promises consistently.

Ethical Dealings are Paramount Do the right thing all the time, every time.

Be open and honest in all situations, especially when it’s difficult to be so.

• Respect confidentiality and protect privacy.
• Put other employees, residents, and investors before yourself.
• Charge fair and appropriate fees to our investors.

A Respect for People Treat others the way you want to be treated.

Use honest, thoughtful, and specific communication.

• Be responsible for how you are heard.
• Be transparent and inclusive.
• Share information timely and consistently.
• Have empathy — search for the truth and be intentionally slow to understand.

Requirement for Profitability and Sustainability

Bring value to our employees, residents and investors in a company designed for the long term.

• Promote mindful spending.
• Be efficient.
• Be forward thinking.
• Grow with courage.
• Be team oriented.

A Demand for Excellence with a Sense of Urgency

Be intentional. Be accurate. Be timely. CARE.

Go above and beyond.

• Get after it.
• Hold yourself and each other accountable.
• Inspect what you expect.
• Communicate what matters most.

Delight the customer