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About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We are looking for a highly motivated individual and team player to join the Alliances & Channels Business Concierge team focused on implementing industry best practice in documentation management.
The right candidate will be a self-starter, action-oriented and comfortable navigating infrastructural challenges and competing priorities.
Provides support, direction and Quality Control to ensure business, quality and compliance goals are met. Partner with other Departments to ensure that Documentation programs and Records Management policies are completed in a compliant and efficient manner.
Responsibilities:
Creating, editing, and formatting of SOPs, Enablement materials, and other policy pertaining to our operational workstreams documents supplied by the SMEs.
Liaison with key stakeholders e.g., Quality, Change Control, SMEs etc. to ensure compliance, correctness, content, and delivery.
Lead the tracking and maintaining of the project document delivery schedules for the team.
Foster Best Practices with globally consistent and scalable knowledge sharing programs
Engage with Change Control and the wider project team to ensure documents are prepared and updated in time for different stages of C&Q execution and production.
Coordinate the setup and training on the channel tools
Can develop process maps and identify process improvement recommendations
Proactively drive process and policy improvement to support a fast growing channel
Provide monthly, quarterly and ad-hoc reporting and metrics for partner and reseller ops
Problem Solver, share new ideas and approaches, hypothesis driven and end-product focused;
Experience/Skills Required:
3-5 years’ experience as a Documentation Specialist or equivalent
Advanced PC skills such as Excel, Word, PowerPoint.
Experience in a fast-paced, customer-facing team
Excellent interpersonal, problem solving and time management skills and the ability to maintain a professional attitude even under stressful situations
Extreme attention to detail with a strategic eye
Stakeholder management of multi decision makers, colleagues, peers, and cross functional teams.
Demonstrated participation in process improvement initiatives and/or project management experience
Other Requirements/Nice to have:
Salesforce.com product certifications are a plus (Administrator, Advanced Administrator)
Experience with Partner Program Operations and Support
Fluency in English and one or more other languages a plus;
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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