Operations Analyst

Horace Mann is seeking a detail-oriented and analytical Operations Analyst to support continuous improvement and operational excellence across our Life & Retirement business units. In this role, you will evaluate processes, perform quality reviews, and provide insights that drive efficiency, accuracy, and improved business outcomes.

The ideal candidate will have a strong understanding of operational workflows, data analysis, and process interdependencies, with the ability to partner across teams to identify root causes and implement effective solutions.

Key Responsibilities

Process Analysis & Improvement

• Analyze business processes to identify inefficiencies, gaps, and opportunities for improvement.
• Develop insights and recommendations based on research and analysis of operational workflows.
• Identify relationships between business processes and organizational objectives to support strategic alignment.

Quality Assurance & Performance Monitoring

• Perform monthly quality review checks to assess performance and identify trends.
• Identify root causes of performance issues and provide actionable recommendations for improvement.
• Maintain daily/monthly/quarterly/annual controls to ensure compliance, consistency and accuracy across business processes.

Data Management & Reporting

• Accurately capture and integrate data from multiple sources into daily workflows.
• Analyze data to support business decisions and operational improvements.
• Ensure data integrity and consistency across systems and reporting processes.

Collaboration & Business Support

• Work directly with business unit managers and frontline operations teams to resolve process issues and implement solutions.
• Partner with cross-functional teams to improve workflow efficiency and service delivery.
• Provide ongoing support and insights to enhance operational performance and customer outcomes.

Qualifications & Experience

• H.S. diploma or GED required.
• Strong knowledge of Life & Retirement processes, including the lifecycle of a policy or contract.
• Working knowledge of processing systems and operational workflows.
• Proven ability to analyze data, identify trends, and develop actionable insights.
• Strong problem-solving and critical-thinking skills.
• Excellent communication and collaboration abilities.
• High attention to detail with a focus on accuracy and quality.
• Ability to manage multiple priorities in a fast-paced environment.

Key Skills & Competencies

• Analytical mindset with strong data interpretation skills
• Process improvement and root cause analysis
• Cross-functional collaboration and stakeholder engagement
• Organizational awareness and systems thinking
• Attention to detail and quality focus

Pay Range:

• $24.18 - $33.05

Salary is commensurate to experience, location, etc.