Operational Specialist - Team Lead

Experience (Yrs.)

6 to 8

Job Description

The Team lead will serve as the SME for onboarding SSGA clients on the billing application, addressing any setup issues and implementing appropriate process controls. The role requires to interpret contracts and communicate effectively with relationship managers

Primary Job Duties and Responsibilities

• Handle onboarding activities, including interpreting IMA agreements and fee schedules, and addressing complex setups while ensuring zero quality issues.
• Develop a thorough understanding of the end-to-end Revenue Management Cycle, including client account setup, account maintenance, monthly accruals, true-ups, client invoicing, and accounts receivable. Take ownership of all activities and tasks within the group.
• Enhance team productivity by implementing strategic solutions and guiding the team toward achieving organizational goals and objectives.
• Monitor client and stakeholder concerns and ensure timely resolution.
• Demonstrate strong reading and analytical skills, with the ability to review Investment Management Agreements, rebate letters, and accurately interpret fee schedules.

Minimum Job Specifications

• Strong domain knowledge of the Asset Management industry, with operational experience in accounting, onboarding, invoicing, or other finance functions.
• Hands-on experience in client onboarding, including exposure to IMA agreements and fee schedules.
• Working knowledge of accounting principles, particularly revenue recognition (added advantage).
• Excellent teamwork and collaboration skills, with a strong client focus and commitment to business delivery. Proficient in written and verbal communication.
• Ability to prioritize multiple responsibilities and meet both internal and external deadlines effectively.
• Bachelor’s degree of commerce (or equivalent qualification).

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement