The Operations Lead Analyst is responsible for overseeing day‑to‑day execution of BenOps workstreams, including benefit configuration, case execution, and production support, ensuring all work is completed accurately and in compliance with SLAs, contractual obligations, and regulatory requirements. This role proactively identifies operational risks, dependencies, and barriers, escalating issues and recommending mitigation strategies as needed. The Lead Analyst triages and resolves complex or high‑impact issues, performs root‑cause analysis to address defects and rework, and serves as an escalation point for analysts and offshore or contingent resources. In addition, the role drives process improvement and quality by identifying efficiency and standardization opportunities, supporting SOPs and quality controls, and ensuring compliance with applicable controls. Strong stakeholder communication is essential, with regular updates to leadership and close collaboration with cross‑functional partners to support implementations, renewals, and change initiatives. The Lead Analyst also provides mentorship and guidance to the team, supports workload planning during peak periods, and models ownership, accountability, and continuous improvement.
Required Knowledge, Skills & Abilities
Strong knowledge of healthcare or PBM operations, with direct experience in benefits configuration or benefits operations preferred.
Excellent analytical, problem‑solving, and root‑cause analysis skills.
Proven ability to manage multiple priorities and meet tight deadlines in a fast‑paced environment.
Strong written and verbal communication skills, including the ability to clearly articulate risks and recommendations to leadership.
High attention to detail with the ability to think holistically about end‑to‑end processes.
Identifies areas for improvement and initiates projects or programs
Increase productivity, quality, and effectiveness
Qualifications
High School Diploma required.
Bachelor’s degree or equivalent work experience required.
3+ years of experience in operations, benefits operations, PBM, healthcare, or a related analytical role required
Prior experience in a lead, SME, or senior analyst capacity strongly preferred.
Proficiency in Microsoft Office Suite required
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.