Operation Controller

The purpose of this role is to support our Service Line SL markets in operational transformation, integration and an agenda of continuous improvement. Partner with, and work together with, service line markets to develop business solutions, reengineer processes, identify opportunities to leverage existing or innovate new products, technologies and automations, and lead the deployment of service line platforms and product investments.

Support critical SL agendas of growth and margin improvement, by deep diving opportunity improvement areas, and using design thinking, kaizen and business analysis skills to reimagine new processes, solutions and ways of working. Supporting markets to crystalise benefits from operational change.

Job Description:

Key responsibilities:
Builds strong relationships and support service line market COOs, peers and team to deliver operational transformation and continuous improvement
Understands service line operating vision and goals and support service line planning and strategy, with the implementation of operational transformation plans and associated margin improvement profiles, cost to serve, service delivery and product and platforms and translate this into process, people and technology delivery in the markets
Supports the Service Line Operations Excellence Directors to maintain global design integrity as solutions and operational improvements are developed and rolled out into our markets
Supports multi-year planning service line and market transformation planning, to sequence operational change and maximise operational benefit
Supports the upskilling and building of operations, transformation and process excellence capability in our markets
Supports the Service Line Operations Sourcing team to design and execute on associated offshoring opportunities with our markets
Supports markets in implementing the SL target operating model, bringing together experts (ie Sourcing, Technology) who will ‘go deep’ in each required area
Works independently with the markets to conduct process & organisational analysis, including value stream mapping, spans and layer assessment and cost analysis
Brings a creative customer centric problem-solving mindset to develop solutions for our local markets in a way that are globally scalable
Facilitates process-led workshops and working sessions with market SL stakeholders to validate and prioritise opportunities and design end-to-end process solutions that realise margin improvement
Supports the design and execution of operational management system improvements, dashboards and change management plans including visual management, performance dialogues and, KPI measurement
Supports the development of global and market business cases to give purposeful meaning to projects and initiatives
Leads on the development of project charters to support effective scoping and alignment of stakeholders before commencing the work
Supports the build of a culture of operational excellence in markets and across the region that can enable sustainable profitable growth

Location:

Shanghai - Haisu Plaza

Brand:

Iprospect

Time Type:

Full time

Contract Type:

Fixed Term Contract （固定期限）