Online Customer Support

Our online store personifies our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life.

 

Online Customer Support is responsible for one-on-one interactions that take place across our communication channels (phones, email, live chat, etc.) and providing a brilliant service to new and existing online customers, by connecting them to our unique world of workwear.

 

The main responsibilities of the role include: 

• Gain a complete understanding of our entire product offering.
• Communicate features, benefits, and usage of our products to customers.
• Understand customer needs and connect them to the right solutions.
• Build and maintaining strong relationships with new and existing customers.
• Handle customer queries through multi-channel communication (telephone, email, live chat, etc.)
• Process customer orders, ensuring they are processed as efficiently as possible.
• Use of online store backend systems to manage customer queries related to orders.
• Assist with daily, weekly, and monthly reports.

 

The experience we’re looking for:

• Experience in a similar role focused on looking after customers.
• Amazing organisational and time-management skills,
• Well-spoken with an excellent telephone manner.
• Fluent in spoken and written English.
• Proficient in MS Office with advanced Excel (spreadsheets), Word, Outlook; preferably also Syspro.

 

The type of personality that will excel:

• A “go-to” person that people can rely.
• Outstanding with people and possessing great communication skills.
• Excellent team player and ability to work independently.
• Someone who likes to get “stuck in”, and who has a sense of urgency to deliver agreed results.
• Passionate about excellence and attention to detail, follows up and follows through.