Oncology Patient Access Navigator - Northeast

ROLE SUMMARY

As part of the Worldwide Pharmaceutical Operations – Pfizer Oncology, this individual will report directly to US Region – Senior Director/Director, Oncology Patient Access and Reimbursement. The Oncology Patient Access Navigator will perform their duties under the strategic vision of the Pfizer Oncology Patient Solutions Alliances Team Plan and compliance standards.

The Access Navigator’s responsibilities will be as follows:

• Proactively engage with patient once patient is enrolled with Hub and if patient “opts in” for Access Navigator Support

  • Coordinates timing & updates HCP/Care Champion (if applicable)

• Complete welcome call to patient (HCP will send welcome kit to patient)

• Relay Summary of Benefit information to all HCPs; discuss patient affordability and access concerns if raised by HCPs consistent with internal training and guidance

• Complete initial needs assessment with patient, refer patient to Care Champions (POT) support if warranted by initial needs assessment

  • Initial needs assessment to include questions regarding the coverage process & coordination, associated treatment cost, inpatient logistics, outpatient logistics and coordination, ongoing administrative, emotional & logistical burdens (reference: market research pain points).

• Complete outbound call to HCP inpatient case manager/discharge planner to confirm discharge timing

• Contact HCP inpatient discharge staff – confirm continuity of care for patient, update patient needs assessment to support timely discharge

• Contact patient to confirm HCP outpatient site of care address, date of HCP outpatient appointment and other outpatient site of care logistics to ensure continuity of care for patient 

All activity will be performed consistently with Pfizer’s mission and values and under the direction of their immediate supervisor – Director, Oncology Patient Access and Reimbursement.

• This person must exhibit strong communication and relationship skills in order to be effective with a host of diverse customers. 

• Must conduct themselves with the utmost discretion and confidentiality.

• Must adhere to strict company compliance guidelines and procedures.

• Collaborate successfully with a diverse range of customers, clients, and stakeholders.

• Demonstrate excellence in responsible business communication both written and spoken.

Triage Case Management Support Unique to Elrexfio​

• Support to overcome REMs-related challenges and wholesaler barriers, ensuring smooth access to Elrexfio.​

• Comprehensive billing and coding assistance for both inpatient and outpatient settings, helping stakeholders navigate complex reimbursement processes. Included support around Inpatient Free Drug program.​

• Developed Polaris system enhancements to align with the evolving responsibilities of the PAN role.​

Transition of Care ​

• Enhanced transition of care supports patients and caregivers as they move from inpatient to outpatient settings, between different care sites, and across state lines. By facilitating clear communication among Sites of Care and all stakeholders, the PAN delivers consistent support, reduces disruptions, and ensures that patients continue to have access to appropriate resources and assistance.​

Proactive Customer Support​

• Establishment of a compliant and comprehensive strategic planning process to navigate and identify HCP site targets for proactive outreach and education within a large geography. By pinpointing key targets, the team was able to deliver timely and relevant educational resources, fostering improved relationships and appropriate utilization of support services.​

Site Operationalization and New Patient Journey Support​

• Site operationalization support when a new patient is identified facilitates a seamless process. The PAN serves to provide non-clinical support along the patient journey, addresses resource needs and expediting potential barrier resolutions. The PAN can work exclusively with the Site of Care or both SOC and opt in patient.​

• A key responsibility includes compliant ACT collaboration, working closely with relevant stakeholders to address issues, improving the patient and provider experience.​

PAN Opt-In Support​

• PAN recognizes and addresses the unique support requirements of caregivers.​

• The length of support for PAN opt-in patients was extended beyond six months, reflecting a commitment to sustained assistance and address patient support needs throughout the Elrexfio journey.​

• Serving as a key point of contact, the PAN facilitates communication between patients, caregivers, Sites of Care, and Pfizer support resources, streamlining and coordinating the entire patient journey.​

Subject Matter Expertise and Franchise Alignment​

• PAN role manages the complex reimbursement landscape, including outpatient step-up therapy and works internally to identify supportive resources to address customer needs.​

• Compliant alignment with the Hematology franchise, including marketing, medical, advocacy, and payer teams, to ensure compliant, cohesive strategies, new resource development and unified messaging.​

• Provide interpretive guidance and strategic insight to various internal Pfizer stakeholders as to the impact of potential reimbursement issues.

BASIC QUALIFICATIONS

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• B.S. Degree is required and additional certification in coding and reimbursement is preferred.

• Minimum 8+ years Pharmaceutical industry experience typically within the fields of pharmaceutical sales and patient access, coding and reimbursement. 

• Minimum 3–5 years of Oncology experience, preferably within the Pharmaceutical/ Biopharmaceutical sectors, Provider/Carrier Networks, or Government Agency. Reimbursement and Access experience is a must.  Strong understanding of Oncology Reimbursement, Government Payment Systems, Provider/Carrier Networks, Co-Pay Assistance Programs, and knowledge of the Oncology policy dynamics that exist in the Cancer Community.

• Experience demonstrating exceptional communication and presentation skills, strategic planning and success in implementation of this plan to bring a return on investment. This individual must also have demonstrated leadership and success at working across internal boundaries and be able to collaborate with multiple stakeholders to coordinate various unique objectives.

• Demonstrated ability to work in a highly regulated environment and adhere to strict company compliance guidelines and procedures. Proven track record of collaborating broadly with a diverse range of customers, clients, and stakeholders. Training in and experience in responsible business communication both written and spoken.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Operate a Pfizer company car and regularly travel by air to attend external medical stakeholder meetings and meetings or conferences at NYHQ, which may occasionally involve weekends. Travel is expected to be approximately 30% of the time, with meetings limited to NYHQ; proximity to a major airline hub is required.

Other Job Details:

Last Date to Apply for Job: May 13th, 2026

Additional Location Information: *Candidate must reside in either of these states: Northeast / CT, DC, DE, IL, IN, KY, MA, MD, ME, MI, NH, NJ, NY, OH, PA, RI, VA, VT, WV

Eligible for Relocation Package: No

#LI-PFE

The annual base salary for this position ranges from $162,900.00 to $271,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sales Operations & Admin