Onboarding Documentation Specialist

The Onboarding Documentation Specialist is responsible for executing end-to-end documentation processes that support the accurate, compliant, and timely onboarding of commercial, capital markets, and middle market clients. The role safeguards the integrity of all documentation by ensuring adherence to regulatory, legal, and internal standards while managing the full documentation workflow for deposit accounts, treasury services, and onboarding requests. The Specialist works closely with the Client Onboarding Advisor to gather, validate, and prepare all documentation required for account opening and product implementation, enabling a seamless and secure client onboarding experience. 

Responsibilities: 

• Performs end-to-end document management activities to ensure completeness, accuracy, and compliance with regulatory and internal requirements for client onboarding, account opening, and treasury services documentation. 

• Works in partnership with the Client Onboarding Advisor to gather required documentation from clients, validate legal and regulatory criteria, and ensure readiness for account opening and implementation of products and services. 

• Manages end-to-end document and onboarding workflows for deposit accounts, client onboarding, and treasury services, ensuring compliance with company policies and regulations 

• Manages documentation workflows, including verification of signatures, ownership structures, product specific forms, and required authorizations; mitigates risks associated with incomplete or incorrect documentation. 

• Advises internal teams and clients on documentation requirements, standards, templates, and processes; prepares documentation packages for audits and regulatory reviews. 

• Collaborate with internal stakeholders to analyze special client needs. 

• Maintains and updates documentation databases, retention guidelines, and internal controls to safeguard the integrity of critical onboarding documents; drafts report on documentation metrics and operational performance. 

• Identifies and resolves documentation related issues, escalating risk items as necessary; supports change management initiatives and contributes to process improvements within documentation and onboarding workflows. 

Qualifications 

• 3–5 years of relevant experience in documentation management, onboarding, banking operations, or financial services, or an equivalent combination of education and experience. 

• Bachelor’s degree in business administration, Finance, Accounting, or a related field preferred. 

• Knowledge of documentation standards, regulatory requirements, account structures, and treasury product documentation. 

• Proficiency with electronic documentation management systems and strong understanding of compliance and risk assessment practices. 

• Demonstrated attention to detail, analytical and problem-solving skills, and ability to work independently while managing multiple documentation streams. 

• Strong collaboration and communication skills with the ability to partner effectively with Client Onboarding Advisors, internal stakeholders, and external clients. 

• Proficiency with Microsoft Office 365 and ability to learn internal systems and data management tools. 

• Ability to learn moderate to complex treasury products and train clients during onboarding. 

• In-depth verbal and written communication skills, collaboration & team skills, analytical & problem-solving skills, influence skills, and data-driven decision making.