On site resident Field Technical Support & Tech Consulting - Nonstop systems

On site resident Field Technical Support & Tech Consulting - Nonstop systems

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:
A Nonstop Field Technical Support Consultant provides onsite technical services to help customers achieve their business objectives. Technical services include ensuring the stability, performance, and continuous improvement of mission-critical environments running on HPE Nonstop Servers, working closely with enterprise customers to deliver proactive and reactive support.

Responsibilities: 
•    Provide Level 1 technical support for incidents related to HPE NonStop hardware and some software.
•    Troubleshoot and resolve basic system issues, escalating to engineering teams when necessary.
•    Apply patches, firmware updates, and collaborate applying software upgrades in coordination with customer change management processes
•    Collaborate in incidents follow up and documentation
•    Register and control systems hardware and software inventories, including licenses, users, etc.
•Apply continuous systems monitoring 
•    Participate in customer review meetings and contribute to continuous service improvement initiatives.
•    Work closely with HPE internal teams, including engineering, product support, and account management.
•    Share knowledge and best practices with peers and contribute to internal knowledge bases.

What you need to bring:
Qualifications:
•    Bachelor's degree in Computer Science, Engineering, or related field.
•    2+ years of experience supporting general systems in enterprise environments. A plus with knowledge of HPE NonStop systems
•    Preferable understanding of NonStop OS, Guardian, OSS, TCP/IP, and related subsystems and concepts.
•    Preferable experience with NonStop utilities such as SCF, FUP, TMF, EMS, and PATHWAY.
•    Familiarity with ITIL processes (Incident, Problem, Change Management).
•    Excellent troubleshooting, communication, and customer service skills.
•    Excellent communication skills in English language.
•    Availability to work extended rotating shifts

Preferred Certifications and knowledge:
HPE ASE – NonStop Systems
ITIL Foundation or higher
HPE Nonstop, HPE Unix, or Linux operating system.
HPE ProLiant Compute
HPE Storage
HPE Networking

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#mexico

#operations

Job:

Services

Job Level:

TCP_01

    

    

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.