POSITION: On-Call Facility Worker
DEPARTMENT: Operations
REPORTS TO: Operations Coordinator
FLSA STATUS: On Call, Non-Exempt
LEGENDS GLOBAL
Legends Global is the premier partner of the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
THE ROLE
The On-call Facility Worker, under the general supervision of the Foreperson, performs routine facility housekeeping, custodial services, snow removal, grounds services, room cleanliness and set/tear down functions to provide superior experience for Lansing Center properties and equipment pertaining to the operations of Lansing Center facilities and events.
Essential Duties and Responsibilities
Responsible for housekeeping, interior and exterior custodial services, grounds services, room cleanliness, and event set-up and tear-down as indicated on banquet event work orders (BEOs). Assists with directing the work activities of on-call Facility Workers in the absence of a full-time Facility Worker or Foreperson. Assists in maintaining a safe, respectful work environment free of harassment and ensures compliance with all Legends Global policies, applicable OSHA standards, and local, state, and federal laws, including the Americans with Disabilities Act of 1990. Assists with maintaining accurate and timely inventory control measures for custodial and housekeeping equipment and supplies. Assists with maintaining and utilizing all housekeeping, custodial, and room/event set-up tools, equipment, and supplies in proper and safe working conditions. Assists in maintaining safe, orderly, and organized supply and equipment storage areas. Assists in the hands-on training of facility personnel in accordance with established organizational and departmental guidelines and procedures. Assists with regular inspections and evaluations of facilities and equipment and communicates findings and observations to supervisors to support a high level of facility functionality, appearance, and efficiency. Ensures the safe operating conditions of all facilities tools, machinery, equipment, methods, and materials in accordance with Operations Department and Legends Global facilities guidelines. Properly wears required safety equipment and operates all tools and machinery in compliance with manufacturer guidelines. Conducts routine checks for potential hazards and equipment malfunctions. Provides input and recommendations regarding equipment, materials, and supplies needed to support housekeeping, custodial, and event set-up and tear-down services. Reads, interprets, and applies information from banquet event work orders to ensure clients receive requested services within specified timeframes.
Performs set-up and tear-down of tables, chairs, staging, and other required equipment to complete room configurations as directed. Positively assists customers, the public, and other departments in coordinating the delivery of daily operational services. Promptly notify the supervisor on duty of any client or guest issues. Adheres to departmental dress code standards. Demonstrates proper utilization and working knowledge of tools, methods, and materials related to the Operations Facility Department. Participates in committees and meetings as assigned. Demonstrates knowledge of general and preventative maintenance and repair of facilities, equipment, and building management systems. Works irregular schedules as required, including evenings, weekends, and holidays. Maintains effective communication channels with all internal departments and operational teams as needed. Demonstrates knowledge of and adherence to all Legends Global administrative policies, procedures, rules, and programs, as well as those of the Operations Department. Performs all other duties as assigned.
Ability to handle multiple tasks simultaneously while using hands to perform required job duties. Able to communicate clearly, understand, and carry out directions and instructions, speak professionally, and listen attentively. Demonstrates the ability to interact with difficult individuals in a professional and tactful manner while maintaining a cheerful and positive presence despite internal or external pressures. Able to adjust and focus on vision as needed and look at a computer monitor for extended periods of time. Maintains confidentiality and is able to operate a keyboard effectively. Capable of lifting up to 75 pounds occasionally, with frequent lifting and/or carrying of objects weighing up to 50 pounds. Able to stand and walk for extended periods of time and perform frequent bending, kneeling, twisting, lifting, reaching, squatting, and climbing, including climbing stairs. Possesses a valid Michigan Operator’s License when driving is required to perform job-related tasks. Continuously monitors surroundings visually and audibly for potential hazards and equipment malfunctions. Able to work in confined spaces, tolerate working at heights, and safely operate equipment including bucket trucks, scissor lifts, forklifts, auto scrubbers, ladders, and job-specific hand and power tools.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or equivalent GED.
Minimum of two years of experience in custodial services, housekeeping and/or special event set up/tear down.
Skills and Abilities
Demonstrates strong decision-making skills and serves as an enthusiastic advocate of Legends Global. Responsible for maintaining adequate supply levels and being able to interact positively with others in a courteous, cooperative, and professional manner. Possesses knowledge of organizational and departmental operational rules, procedures, and programs and demonstrates flexibility in meeting operational needs. Able to address Operations Department and facility-related questions and ensure accuracy of add-on sheets. Demonstrates basic knowledge of event coordination and management and the ability to obtain a valid license for the operation of heavy machinery and equipment. Capable of diagramming, building, setting up, and tearing down staging, as well as operating basic custodial equipment and tools. Understands basic housekeeping and custodial terminology and is responsible for routine maintenance and repair of operational services equipment. Possesses basic knowledge of rigging standards and safety, commercial building systems and trade skills, facility grounds keeping, plumbing, and mechanical repairs for a variety of operational services equipment. Adheres to all safety practices and procedures and demonstrates knowledge of general and preventative maintenance and repair of facilities, equipment, and building management systems. Able to perform basic math skills, operate a tractor or plow, and assist with snow and ice removal. Accurately and safely use hand and power tools and demonstrate strong teamwork and cooperation. Maintains a professional, positive attitude and demeanor, projects a positive public image, and demonstrates consistent and timely attendance. Able to work with minimal direction, demonstrates excellent interpersonal skills, maintains clear and organized work habits, communicates effectively through verbal, listening, and written English skills, and consistently meets deadlines.
WORKING CONDITIONS
Location: On Site
PHYSICAL DEMANDS
Must be able to safely perform job duties in an outdoor, golf course environment and withstand the physical demands of working in inclement weather and varying environmental conditions. Position involves exposure to oils, greases, solvents, and chemicals that may be hazardous and may be subject to cold, ice, snow, heat, rain, dust, noise, fumes, food allergens, wet floors, water, cleaning agents, and other outdoor and environmental allergens.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.