OMF Junior Dialler Administrator

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Supports continuous analysis of processes within sales and distribution and focuses on the successful implementation of processes and enhancements by viewing all changes in a holistic manner.

Responsibilities

Data Collection and Analysis

Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.

Advanced and Predictive Analytics

Support interpretation of advanced and predictive analytics data, using specialized software tools and functionalities.

Insights and Reporting

Extract and combine data to generate standard reports.

Information and Business Advice

Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others.

Business Performance Metrics

Conduct standardized tasks related to tracking and updating business performance metrics in line with the organization's established protocols.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Incentive Program Design

Support the design and delivery of employee incentive programs; provide relevant financial, operational, and business performance analyses; investigate and analyze external practices.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Minimum requirements:

• 2 years relevant experience working on a dialler

• Microsoft Excel (Intermediate level)

• MS Word, MS Excel, MS Outlook, MS PowerPoint

• Knowledge of contact Centre systems, processes and methodologies

• Dialler Systems knowledge

• Excellent verbal and written communication skills

• Interpreting Data

• Meeting timescales

Skills

Action Planning, Analytics Software, Budget Management, Business Intelligence (BI) Analysis, Customer-Focused, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Data Modeling, Evaluating Information, Numerical Aptitude, Report Review, Sales Data Management, Statistical Analysis Techniques

Competencies

Communicates Effectively

Cultivates Innovation

Decision Quality

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Plans and Aligns

Situational Adaptability

Education

Closing Date

19 January 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!