OM Bank - Payment Specialist

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

At OM Bank, we strive to attract great people who are passionate about coming together for a higher purpose- building something unique and aspirational, always aiming to be the best they can be. We are rooted in our purpose of inspiring and enabling our customers to grow and sustain their prosperity.

Operational and Product execution specialist is responsible for owning and evolving payment products end-to-end while also ensuring stability, reliability, and effective production support of live payment systems. This role bridges product strategy, delivery, and operations to ensure payment solutions meet customer needs, regulatory requirements, and operational resilience standards

KEY RESULT AREAS

Product Ownership

• Own the payments product roadmap, backlog, and prioritisation aligned to business objectives and regulatory requirements.
• Translate business, customer, and operational needs into clear product requirements, user stories, and acceptance criteria.
• Work closely with stakeholders (business, compliance, operations, technology, and external partners) to define product vision and scope.
• Lead sprint planning, backlog refinement, and prioritisation activities.
• Ensure payment products support scalability, security, resilience, and compliance (e.g. PASA, SARB, AML requirements).
• Drive continuous improvement of payment capabilities, including new features, enhancements, and decommissioning where required.

Production Support & Operational Ownership

• Act as product-level owner for live payment systems, ensuring availability, performance, and stability.
• Provide oversight and support for production incidents, including investigation, root cause analysis, and resolution.
• Coordinate incident management activities across technology, operations, vendors, and third parties.
• Ensure timely communication to stakeholders during incidents and service disruptions.
• Own and track production defects, operational risks, and remediation plans.
• Ensure monitoring, alerting, and support processes are effective and continuously improved.

Governance, Risk & Compliance

• Ensure payment products comply with regulatory, audit, and risk requirements.
• Participate in operational risk assessments, audits, and control reviews.
• Ensure appropriate controls, reconciliations, and exception handling processes are in place.
• Maintain documentation for product, operational processes, and support runbooks.

Stakeholder & Partner Management

• Act as the primary point of contact for payment-related queries and escalations.
• Manage relationships with internal teams and external payment partners or clearing partners.
• Support contract, SLA, and service performance reviews with partners.

Key Performance Indicators

• Product delivery against roadmap and business outcomes.
• Payment system availability and incident resolution times.
• Reduction in repeat incidents and operational defects.
• Stakeholder satisfaction and regulatory compliance outcomes.

ROLE REQUIREMENTS

• Tertiary education - Degree in financial, business, science or engineering.
• Minimum OF 5 years’ experience in similar - payments related roles
• A good understanding of the technology and commercials that support Payments, Card and VAS
• Comprehensive knowledge of payment systems

We are looking for a smart, energetic, experienced and dynamic achiever who take initiative and ownership, and who thrive on constant challenges and high-speed change.
 

Knowledge and Skills

• Computer literacy, Microsoft office: Outlook, PowerPoint, MSWord, MS Excel and MS Teams
• Financial and accounting knowledge – understanding basic financial accounting and financial principles
• Knowledge and experience of the payments industry, schemes and regulations and more specifically, the National Payment System (NPS)

Personal Attributes

• Independent self-starter who also works well in a team-environment
• Advanced written and verbal communication skills, able to translate payment concepts into general business concepts.
• Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic.
• Be Sharp, Analytical and thoughtful.
• High Attention to Detail and proven ability to manage multiple Competing priorities Simultaneously.
• Should be able to work in flexible environment and setup for hybrid working.
• Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions oriented.
• Flexible and an ability to deal with ambiguity and continuous change
• Detailed and precision orientated to ensure financial processes are sufficiently robust and executed in line with compliance and risk requirements

Skills

Action Planning, Adaptive Thinking, Analytical Thinking, Business Requirements Analysis, Client Needs Analysis, Current State Assessment, Customer-Focused, Data Compilation, Developing Creative Solutions, Evaluating Information, Futures Thinking, Gap Analysis, Presenting Solutions, Probing Questions, Project Resource Management

Competencies

Action Oriented

Business Insight

Cultivates Innovation

Drives Engagement

Drives Results

Ensures Accountability

Manages Ambiguity

Manages Complexity

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

21 January 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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