Officer, Customer Service Hotline (General Insurance)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities:

• Handle enquiries from agents / customers across different channels such as electronic platforms, inbound & outbound calls, and walk-in customers.
• Resolve agents / customers' dissatisfaction professionally and build long-term trust with agents / customers during the complaint case handling process.
• Provide agents with quality services to facilitate new sales and participate in the development of effective tools to facilitate holistic sales journey with ease from selling to policy administration.

Job Requirements:

• Diploma is required; professional insurance qualification or having passed IIQE Paper I, II & III, is preferred.
• 2 - 3 years of working experience, preferably in general insurance industry.
• Experience in customer services / call center is preferred.
• Knowledge of general insurance products.
• Good communication and interpersonal skills.
• Good command of both spoken and written English and Chinese (including Putonghua)
• Proficiency in MS applications.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.