Office Services Manager

Job Title

Office Services Manager

Job Description Summary

The Office Services Manager is responsible for delivering a high-quality, client-focused workplace experience by overseeing office services operations while serving as a trusted partner to client contacts and internal stakeholders. This role acts as a key point of connection between the client, on-site teams, and C&W Services support functions, ensuring service excellence, alignment with contractual commitments, and continuous improvement.

Job Description

Client Relationship & Customer Experience

· Serve as the primary day-to-day point of contact for assigned client representatives related to office services delivery.

· Build and maintain strong, professional relationships with client stakeholders through regular communication, service reviews, and issue resolution.

· Proactively identify client needs, anticipate concerns, and deliver solutions that enhance the overall workplace experience.

· Ensure services are delivered in accordance with client expectations, SLAs, KPIs, and contractual agreements.

· Represent C&W Services as a client advocate, escalating risks or opportunities as appropriate and ensuring timely follow-through.

Office Services Operations

· Manage daily operations of office services (e.g., mailroom, reception, conference services, reprographics, office supplies, hospitality, etc.), ensuring consistent quality and efficiency.

· Develop, implement, and maintain standard operating procedures aligned with client requirements and C&W Services standards.

· Monitor service performance metrics and use data to drive continuous improvement and cost efficiency.

· Lead initiatives that improve process effectiveness, service delivery, and employee and client satisfaction.

Internal Stakeholder Collaboration

· Partner closely with internal C&W Services teams (Facilities, IFM, HR, Finance, Procurement, EHS, and TA as applicable) to ensure seamless service delivery.

· Collaborate with account leadership to support strategic account objectives, client engagement initiatives, and reporting needs.

· Effectively communicate operational updates, risks, and performance results to internal stakeholders and leadership.

· Support onboarding, training, and development of on-site team members in partnership with HR and Talent functions.

Leadership & People Management

· Provide direct leadership to office services staff, including coaching, performance management, scheduling, and engagement.

· Foster a customer-first culture, emphasizing accountability, service excellence, and professionalism.

· Ensure team members understand client expectations and how their roles impact the broader client relationship.

Financial & Compliance Management

· Support budget management, expense control, and vendor oversight related to office services.

· Ensure compliance with C&W Services policies, client guidelines, and safety standards.

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Qualifications & Experience

· Bachelor’s degree or equivalent combination of education and experience.

· 5+ years of experience in office services, facilities support, or workplace operations, preferably in a client-facing or outsourced services environment.

· Demonstrated experience managing client relationships and stakeholder expectations.

· Proven ability to lead teams and influence without authority across functional groups.

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Core Competencies

· Client Relationship Management

· Stakeholder Communication & Influence

· Service Delivery & Operational Excellence

· Problem Solving & Continuous Improvement

· Team Leadership & Development

· Data-Driven Decision Making

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Success Indicators

· High client satisfaction scores and positive client feedback

· Consistent achievement of SLAs and KPIs

· Strong internal partnerships and collaboration across teams

· Engaged, well-trained, and high-performing office services team

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 83,045.00 - $97,700.00

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.  Discrimination of any type will not be tolerated. 

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”