Foundation Systems of Michigan, A Groundworks Company, is seeking a talented Office Manager to join our tribe in Traverse City, MI!
The Office Manager is the backbone and a key player to daily branch operations. The Office Manager leads all administrative functions in compliance with all local, state and company standards and supports the businesses development and customer service functions.
Duties and Responsibilities
- Serves as customer advocate and ensures that each branch department is fully engaged and connected with our customers
- Supports the operation with job costing, scheduling and permitting
- Communicates and works closely with Accounting and Human Resources departments to manage administrative tasks related to employees such as onboarding, pay, and timekeeping
- Manages various office administrative staff
- Reports, tracks, and monitors progress and improvements routinely to Operational Leaders as it relates to overall branch needs and health
- Helps maintain customer service through resolution
- It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
- All other duties as assigned
Qualifications
- Technical degree preferred but not required
- 2-4 years of work experience in management with direct customer service
- Construction or home services experience is a plus
Working Conditions
- Full-time
- Onsite: 3805 Elmers Industrial, Traverse City, MI 49685
- Ability to sit for extended periods, use fine motor skills for tasks like typing and document handling, good vision for reading and reviewing documents, and clear communication abilities for in-person and phone interactions with employees.
- Minimal physical exertion beyond basic mobility around the office environment, or travel to different locations by car or through airports and flights.