In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always.
Work Shift:
Day Shift (United States of America)Scheduled Weekly Hours:
40Department:
Heart Lung & Vascular ZanesvilleOverview of Position:
This position is responsible for overseeing the staff and assists with and general operations of the physician office. Will be given administrative responsibility for the office and staff in coordination with the manager and in the absence of the office manager.ESSENTIAL DUTIES
1. Helps provide day-to-day oversight for the office staff.
2. Functions as a liaison between the office personnel, physicians, patients, hospital personnel and the public.
3. Provides assistance to office staff by disseminating pertinent information, providing training, making recommendations, and answering questions to resolve issues.
4. Oversees and ensures compliance with regulatory bodies, accreditations, quality certifications, and value based care initiatives.
5. Assists with inspections including but not limited to, payor insurance companies, OSHA, HFAP, and the EPA.
6. Maintains inventory of medical supplies and orders items as needed.
7. Maintains records and logs on class drugs.
8. Schedules annual CPR certification renewals for applicable staff.
9. Functions as OSHA safety individual including annual training, hepatitis documentation, maintaining MSDS, and fire safety training.
10. Assists with site reviews, medical record requests, and billing/coding inquiries.
11. Review and approval of employee time records.
12. As requested by the office manager, attends organizational meetings, arranges staff meetings, and creates and distributes agenda/minutes for staff meetings.
13. Maintains equipment schedules and annual preventive maintenance.
14. Assists in scheduling patient testing, consultations, insurance precertification, notifying patients of test results, calling in prescriptions, and obtaining patient records and test results.
15. May assist with vital signs, triage, immunizations, phlebotomy, injections, EKG, ear irrigations, with minor surgeries, suture removal, dressings, strep screens, etc. (will perform these functions only if proper clinical credentials exist).
16. Maintains the highest level of professionalism and confidentiality at all times.
17. Provide outstanding customer service to internal and external customers.
18. Performs other functions as assigned.
QUALIFICATIONS
1. Associate’s degree in business or healthcare related field, or a minimum of two years experience working in a physician office.
2. Effective communicator and listener with variety of audiences including physicians, staff, and patients and their families.
3. Good decision making skills to problem solve with issues as they arise and to translate decisions to policy.
4. Must have excellent computer operation skills including spreadsheets, correspondence, basic office software products, and be able to train others as needed.
PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1. Living the Genesis Mission, Vision and Values:
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3. Promotes Patient and Employee Safety
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Works in physician office setting with exposure to potentially dangerous/infectious materials and situations that require following extensive safety precautions that may include the use of personal protective equipment (PPE).
2. Occasional overtime may be required and/or hours may be shortened as business needs dictate.
3. Ability to sit, stand, stoop, push, pull, bend, and walk for extended periods of time.
4. Ability to lift 20 pounds to waist level.
This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.